1413543
  • Royal Service Agent | 1413543

    Fairmont Hotels & Resorts
  • 2 - 3 Years
  • Cairo - Egypt
This Job is Expired
  • Save Job
  • Posted 12-04-2017106 days ago
  • Job Views: 34
  • Job Applicants: Less than 10

Job Description

Summary of Responsibilities:

Reporting to the Manager Position Title , responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Process all external and internal calls either by redirecting calls or assisting the caller

• Take ownership of the caller s request and ensure follow up according to the hotel s standards

• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

• Maintain and monitor the Royal Service software system

• Serve as a liaison for Guests requiring information relating to all aspects of the hotel

• Handle and distribute faxes, voice messages and written messages for internal and external Guests

• Have full knowledge of the hotel s emergency procedures

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned


Qualifications:

• Previous customer related experience an asset

• Must possess outstanding guest services skills and sophisticated verbal communication skills

• Computer literate in Microsoft Window applications required

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent sitting throughout shift

• Occasional standing, kneeling, pushing, pulling, lifting

Profile Summary

Type:

Industry:Hotels/Hospitality

Function: Chefs/F&B/Housekeeping/Front Desk

Deadline:Job Expired

Company Profile

Fairmont Hotels & Resorts
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Carib
bean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

This Job is Expired

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