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As a Senior Business Consultant you will be expected to use product and industry knowledge to assist customers in solving business problems and analyze business requirements, working with Solution Architects to define the technical solutions needed to achieve the business goals and objectives. The Senior Business Consultant serves as the conduit between CSG s implementation team(s) and the customers business stakeholders over the course of the Software Delivery Life Cycle. Required to interface with multi-disciplinary teams and may contribute to pre-sales support and input to RFP responses.
Focus areas in leading consulting engagements include:
? Cross Industry Experience: Experience in business consulting with multiple clients in telecoms (fixed and mobile), cable and media industry delivering software solutions for Business Support Systems. A deep understanding of the operations of different industry sectors and current trends in commercial propositions that clients are adopting to compete.
? Industry Leadership: Deep Knowledge of industry trends from marketing to commercial and operations that are being adopted to drive new ways of client engagement and revenue models. Understanding of the drivers of change affecting these industries in competing for similar customer sets. Ability to work at C-Level with commercial, operational and Information Systems areas to be seen as a thought leader in driving new operating modes and solutions.
? Business Consulting: Consulting with clients to draw out needs associated with company strategy and recommend solutions. Ability to challenge approaches through thought-leadership to draw out best solutions and add value in proposing alternative methods to achieving company goals. Experience of working with clients in major business transformation programmes.
? Business Modelling and Functional Specifications: Ability to design and document approaches to business models and document functional needs for input to solution leads across the CSG product set.
? Process Mapping: Ability to lead Process Mapping and Design workshops and document Process maps to address needs associated with agreed strategic direction.
? Solution Design: Collaborate with Solution leads across the CSG product set to define solutions to meet business objectives agreed through consultation and workshops.
Examples of individual accountabilities include:
? Advising and leading the customer through the transformation programme.
? Journey definition and business process mapping Map & Gap
? Product/offer transformation
? Identify key revenue streams for customer in order to define transformation
? Presentation of recommended solutions
? Collaborate to create CSG enablement strategy for Services
? Customer management through solution implementation
? Roadmap input, monitoring change and QA
? Champion Singleview vision and proposition internally and external to CSG
Key Leadership Behaviors include:
? Proven track record of management and leadership skills required to minimise gaps requiring customisation.
? The ability to quickly learn new concepts and technologies and convert them into customer solutions.
? Mentors / trains team; drives collaboration; instills accountability
? Deep understanding of eTOM and TAM, preferably even SID
? Critical thinking and ability to constructively challenge
? Rigorous logic and analytics to enable fact-based decisions
? Able to drive consensus, partnerships
? Clear and persuasive communication
? Provides leadership to the project team and customer on a large project, across the entire solution. Able to setup and manage a new customer engagement without assistance and provides guidance on the impact of market and regulatory changes and the future directions of the core products.
? Point of contact for business information, support, direction and leadership for other Business Consultants, core product management teams and shared development team.
? Provide Business Consultant task identification; work estimates and skills required to assist the PM with task scheduling and resource requests.
? Guide Business Consultants in the development and review of specifications for customer specific functionalities.
? Reviews test plans to ensure coverage of system requirements.
? Mentors less experienced team members.
? Accountable for the work performance of other consultants on the team.
? Conduct super user training effectively within allocated time frame.
? Address customer s question during training / UAT. Identify issues causes and liaise with the responsible personnel in Product management or R&D team for solution.
? Work together with customer in taking the system to production via onsite support and pre-production activities like data loading and end-to-end verification activities.
? Liaise with Product Management and R&D team on issue clarifications and functional improvements.
? Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the customer/business.
? Bachelor s degree in Computer Science, Information Technology, Engineering (Electrical Software, Telecommunications) or Business (with major in Computing) or equivalent education/experience required.
? Minimum 10 years of experience as a business/software consultant in the telecommunications or other relevant industry.
? 10 years experience with the implementation of BSS solutions in a mix of Telecoms, Cable and Media industry
Knowledge, Skills and Abilities
? In-depth understanding of client needs and broad impact of changes in business environment and industry trends.
? Expert understanding of an integrated BSS solution demonstrating strong knowledge of and experience with several products within the portfolio.
? Strong experience in consultative engagements such as business health checks, business motivation modeling, TCO/ROI assessments, prospect research, customer business processes (ie. journeys)
? Highly developed analytical and problem solving skills.
? Excellent verbal and written communication to effectively convey and clarify complex information, delivering demonstrations and presentations, consulting with customers and influencing others.
? Highly developed facilitation skills for customer interaction.
? Solid understanding of project management and requirements management processes to ensure primary responsibilities are completed within accepted standards and templates.
? Ability to read, write, speak and understand the English language in a business environment.
Eligibility:Bachelor of Science(Computers).
Industry:IT-Software/ Software Services
Deadline:06th Aug 2019
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