Service Advisor - 3435273

Al Zayani Investments
  • Service Advisor Jobs in Manama - 3435273

    Al Zayani Investments
  • 2 - 3 Years
  • Manama - Bahrain
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Job Description

Service Advisor Duties Handle telephone inquiries regarding work in process and appointments Deliver vehicle to customer and answer any questions Maintain follow-up program on additional items found in need of repair Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date Inspect all vehicles for bodywork, notify the customer that the work is needed, and provide and estimate for body shop work Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch averages Maintain a dealership-prescribed standard for hours per customer repair order written Schedule appointments using dealership-approved forms Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in Repair orders must be legible Notify workshop job controller or workshop foreman of incoming work and keep in touch with them to follow up the job status (work in progress) Provide estimates for labour and parts If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval Establish each customer s method of payment Obtain approval of credit, if necessary Follow up progress of each repair order during the day Contact customers by telephone regarding any changes in the estimate or time promised

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Banking / Financial Services / Broking

Function:Sales / Business Development

Deadline:22nd Feb 2025

Desired Candidate Profile

Service Advisor

Company Profile

Not Mentioned