Service Delivery Manager


Nationality: Saudi
BA/BS degree in Computer Science, Engineering or equivalent.
Holds valid industry leading certificates such as (ISO20000, PMI, COBIT, ITIL & MOF)
Holds adequate technical certifications of leading IT infrastructure technologies such as (HP, VMWare, Microsoft, Ciscoetc.)
Minimum of 8+ years of mixed experience in IT infrastructure operations
Experience with managing critical and complex customer situations or incidents
Special Skills:
Capable to manage functional and virtual teams
Possess fundamental business management skills, customer management and project management
Strong interpersonal, presentation and communications skills
Possess adequate analytical skills and positive and constructive minded team player


EJADAH Management Consultancy (EMC) is one of the leading providers of total human resources solutions and organizational development in Saudi Arabia and the Gulf.
We are the leading company in Saudi Arabia offering total human resources solutions combining understanding of the local market with inteational expertise. Our quality services focus on three prime activities, consultancy, middle management recruitment and executive search, which are unmatched in the local marketplace.

Type Agency Job
Eligibility Not Mentioned

Establish and maintain applicable process documents for ITIL service management and ensure its effectiveness, compliancy and application on the ground
Ensure all SLAs and in-scope co

Industry Aviation / Aerospace Firms
Salary Not Mentioned
Experience Fresher
Function Banking / Insurance
Openings Not Mentioned
Deadline 25th Mar 2017
PM Skills Not Mentioned

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