• Service Delivery Manager

    Ejadah Management Consultancy (EMC) | 570337

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  • Posted 29 days ago
  • Job Views: 56
  • Job Applicants: Less than 10

Job Description

Nationality: Saudi
Education:
BA/BS degree in Computer Science, Engineering or equivalent.
Holds valid industry leading certificates such as (ISO20000, PMI, COBIT, ITIL & MOF)
Holds adequate technical certifications of leading IT infrastructure technologies such as (HP, VMWare, Microsoft, Ciscoetc.)
Experience:
Minimum of 8+ years of mixed experience in IT infrastructure operations
Experience with managing critical and complex customer situations or incidents
Special Skills:
Capable to manage functional and virtual teams
Possess fundamental business management skills, customer management and project management
Strong interpersonal, presentation and communications skills
Possess adequate analytical skills and positive and constructive minded team player

Profile Summary

Type:Agency Job

Role:

Establish and maintain applicable process documents for ITIL service management and ensure its effectiveness, compliancy and application on the ground
Ensure all SLAs and in-scope co

Industry:Aviation / Aerospace Firms

Function: Banking / Insurance

Deadline:28th Jun 2017

Company Profile

EJADAH Management Consultancy (EMC) is one of the leading providers of total human resources solutions and organizational development in Saudi Arabia and the Gulf.
We are the leading company in Saudi Arabia offering total human resources solutions combining understanding of the local market with international expertise. Our quality services focus on three prime activities, consultancy, middle management recruitment and executive search, which are unmatched in the local marketplace.

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