Customer Service Executive - Shipping
Customer Service Executive - Shipping
(3-8 Yrs )Career Hunters |
Al Kuwait - Kuwait |
25-07-20171. Coordinate with customers, vendors, clearing agents, shipping line and origin/destination offices for incoming/outgoing shipments. 2. Monitor arrival of shipments and/or arrange to process export shipments. 3. Arrange, prepare and send reports to customers and overseas offices. 4. Process invoices as received from shipping line or clearing agent and arrange to prepare costing for submission to overseas offices.5. Handle airfreight import/export and clearance & delivery for air and sea imports. 6. Job responsibility focused on handling company’s major clients. 7. Coordinate with agents, airlines and customers. 8. Prepare arrival notices, delivery orders for releasing, air waybills for export. 9. Prepare and submit reports to customers.
1. Handle customer complaints according to agreed service leave and offer clients appropriate service and solution to minimize the impact of non-quality.2. Maintain excellent relationship with the customer or specifies customer group in order to safeguard optimal contribution to the commercial results.3. Pro-active call on all existing customers with regular business, deep selling accounts, generating new business / customers.4. Provide information to customers in a proactive manner in order to meet their information needs.5. Excellent communication skills in English.2017-07-25 10:59:43
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Costing Executive
Costing Executive
(4-5 Yrs )Oman Dry Dock Company LLC. |
Al Wusta - Oman |
25-07-2017Job Purpose: •This position will be responsible to collect, analyze and prepare cost details for projects and coordinate with other departments to collect the required information. The position would also be responsible to assist supervisor in making various reports.Key Responsibilities: •Collect and prepare direct and indirect cost for the projects.•Collect Sales data and do the sales calculation.•Prepare project income statement and check margin.•Prepare material consumption report and inventory reconciliation. •Assist the supervisor in preparation of various reports.•Project Review and Analysis.Key Performance Indicator: •Deliver skills in prioritization and time management to ensure that the project reports are timely compiled and workload is managed effectively within agreed timeframes and deadlines.2017-07-25 10:59:47
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Pharmacist with MOH License
Pharmacist with MOH License
(0-1 Yrs )Confidential Company |
Fujairah , Ras Al Khaimah , Sharjah - United Arab Emirates |
25-07-2017ESSENTIAL DUTIES AND RESPONSIBILITIES•Dispenses prescribed medications, drugs, and other pharmaceuticals for patient care by performing the following duties.•Reviews prescriptions issued by Physician, or other authorized prescriber to assure accuracy and determine formulas and ingredients needed.•Directs pharmacy workers engaged in dispensing pharmaceuticals.•Answers questions and provides information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals.•Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.
with MOH License or MOH Evaluation Certificate2017-07-25 10:59:49
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RETAIL SALES & SERVICE OFFICER
RETAIL SALES & SERVICE OFFICER
(0-3 Yrs )Kuwait National Exchange |
Al Kuwait, Kuwait |
25-07-2017Execute customer request and inquiries.
Be knowledge on company policy, processes, procedures and business tools.
Constantly update on changes, modifications to company policy, processes, procedures and business tools.
Escalate and close critical and urgent inquiries in a timely and efficient manner.
Achieve assigned productivity targets.
Assist in executing laid down company programs2017-07-25 12:31:44
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Manager - VAT
Manager - VAT
(10-15 Yrs )KUWAITI DANISH DAIRY COMPANY (KCSC) |
Al Kuwait, Kuwait |
25-07-2017? Assist in implementation of VAT within the company and across GCC.
? Lead the implementation of the Indirect Tax frameworks, ERP integration and execution of all statutory procedures.
? Lead and manage the VAT team.
? Ensure all reports and deliverable s are accurate and timely
? Draft and execute the VAT strategy across the group.
? Detect and evaluate all risks as well as opportunities regarding respective tax issues and ensure compliance with all VAT laws.
? Implement VAT policies and procedures for accounting, compliance and audit.
? Ensure budgetary compliance and audits as prevent budget exceeds
? Liaise with internal and external auditors as well as manage Taxation audit queries.
? Periodically train Department Heads and staff on latest updates and implications of VAT.
? Implement the VAT module within an ERP system and ensure all trained on it.
? Provision VAT in budgets as well as ensuring the organization to be up-to-date on changes in tax legislations.
? Manage VAT across all locations with periodic reports on its execution and impact.
? Provide reports to management/senior management on issues and projects.
? Lead core projects to minimize and mitigate VAT compliance risks.2017-07-25 12:31:48
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SPEECH THERAPIST
SPEECH THERAPIST
(2-15 Yrs )Reach Group |
Al Ain, United Arab Emirates |
25-07-2017A Rehabilitation and Medical Center, with facilities in Al Ain and Abu Dhabi, is currently looking for a SPEECH & LANGUAGE THERAPIST .2017-07-25 12:31:56
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Product Specialist - Kuwait
Product Specialist - Kuwait
(2-6 Yrs )Imdad |
Al Kuwait, Kuwait |
25-07-2017Product Specialist main task involves promoting and selling company’s products to new and existing customers by visiting them regularly and constantly. Products Specialist task also involves performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers. It is essential for the Product Specialist to provide effectively the detailed information on various products, programs or services offered by the company versus those offered by competitors.
Job Responsibilities & Performance Standards:
• Perform consultative method of sales in prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements.
• Schedule appointments, meeting existing and new customers in order to promote Imdad’s product and to determine other opportunities.
• Generating and developing new client’s businesses accounts.
• Perform professional demonstrations or presentations of company products or services while on customer’s site. Applies successful negotiation and sales closure techniques.
• Provide adequate information about a new prospect and client, in terms of Ownership, working physicians, relevant client’s equipment, and status, and update customer’s database with proper contact details, email, and contact numbers.
• Submit reports for sales and marketing on a weekly basis and in a timely manner.
• Assist in following up the accounts receivables for sales accounts responsible for.
• Maintain excellent customer relationship with key decision makers, doctors, key customer’s personnel and always work toward enhancing such relations.
• Effective use of company’s sales aids and marketing data to secure deals.
• Effectively attending conferences and workshops.
• Perform professional in-service training for customer’s end users on systems applications.
• Possess market awareness, competitor’s activities/events and competitor’s pricing changes.2017-07-25 12:31:57
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Customer Experience Team Leader
Customer Experience Team Leader
(5-10 Yrs )Confidential Company |
Al Kuwait, Kuwait |
25-07-2017Position purpose :
The Customer Experience Team Leader position is responsible for increasing the loyalty customers have to the group. Typically, a customer experience team leader must make use of three disciplines
customer loyalty management
customer relationship management
customer value management, to improve customer experiences. CLM maximizes customer loyalty while CRM is the strategy of managing all of an organizations interactions with customers. CVM is how an organization manages each customer relationship to achieve maximum lifetime profit from the entire customer base.
Task Duties & Responsibilities (TDR) :
Below is a list of material responsibilities and essential duties which must be completed to achieve the objectives of this position
Give constant direction to CX Business Partners (CXBP) in each subsidiary to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Assess how Subsidiaries work together to deliver excellent customer service.
Employ a variety of analysis tools such as best practice surveys to improve customer experiences
Give detailed statistical feedback on performance of CX Business Partners to the CX and Marketing Manager for staff evaluation and reward purposes.
Observe performance of CX Business Partners to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, report disciplinary measures against any Business Partners when appropriate.
Provide assistance to CX Business Partner whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching, direction, and resolution
Ensure that all the necessary tools needed by the CX Business Partners, including equipment, appliances, and the proper training, are available to enable smooth flow of operations and customer satisfactions
Step in to attend to customers that are proving difficult to CXBP and resolve their complaints.
Create and maintain a high-quality work environment so CXBP are motivated to perform at their highest level
Delegate different customer service duties to CXBP to ensure a faster and smoother flow of operation through division of labor
Creates, implements, and continually evaluates work procedures and processes to enhance departmental service delivery and the organization, as well as operating procedures and standards
Serve as the middleman between the organization and the CXBP to ensure smooth communication and settling of grievances that may arise in the course of work.2017-07-25 12:32:21
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Training Officer
Training Officer
(5-8 Yrs )Al-Hasawi Refrigerator & Water Cooler Factories |
Al Kuwait, Kuwait |
25-07-2017Training officer is responsible for identifying staff training and development needs, and for planning, organizing and overseeing appropriate training.
Liaising with managers and interviewing all levels to identify and assess training and development needs.
Developing and overseeing the training of individuals or groups of employees.
Compiling and presenting information.
Supervising and monitoring progress made via training programs or schemes.
Ensuring employee receive statutory required training.
Designing and assessing training programmes.2017-07-25 12:32:24
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Body shop / Workshop Team Leader
Body shop / Workshop Team Leader
(0-3 Yrs )Automak Automotive Company K.S.C.C |
Al Kuwait, Kuwait |
25-07-2017• Monitor the performance of all denters, painters, and support staff’s, in terms of their productivity, efficiency, and utilization
• Communicate and negotiate with insurance representatives for approval of body repair estimate, any additional approvals in line with the department profitability objectives
• Follow up with insurance companies’ representatives for pending approvals, total loss declarations, claim compensations and any related authorizations from external parties
• Attend to customer inquiries, check the damaged vehicles carefully; estimate the costs of repairs including diagnostics of damages, determination of repair method, and calculation of charges applicable to customers or claims from insurance companies
• Ensure to obtain customer approval or insurance approval for parts and labor which are subject to change after dismantle or disassembly of body parts and make sure the availability of these parts in spare parts department
• Ensure that the body repairs jobs are performed right from first time and all jobs are assigned based on employee capabilities as per the job requirement
• Observe Bodyshop technicians during repairing process and support staff for difficult issues
• Confirm with quality controller for final test and inform service advisor for any additional work or delay in the delivery
• Make sure all Body shop technicians are following the operational guide; work area is safe, secure, clean and organized, and ensure that equipment/tools are in good conditions for use
• Evaluate performance of Bodyshop personnel and ensure training needs assessed for existing employees and actual training for the newly recruited manpower for various kinds of jobs performed in the Bodyshop
• Coordinate with parts department for unavailability of parts
• Analyze reports and submit to department manager and set an action plan/counter measures for repeat works and follow up implementation with team leaders
• Ensure proper documentation is completed on each job card according to customer specifications and quality standards
• Review work on all accidental vehicles (major & minor) and understand the reason of delay, and escalate in case of delay due to any reasons such as non-availability of spare parts or other components, pendency by insurance companies
• Review all daily reports with job controller by end of every shift and take necessary action to eliminate the delays in repair process
• Report any accidents or incidents happened in workshop area; ensure cleanliness of work area, proper operation of all equipment and machines, safety of technicians and customer vehicles
• Utilize the workshops effectively & labor working hours to increase work productivity & ensures providing customers with quick & enhanced services
• Analyzes the Repeat work reports and submit it to the Manager and assist with setting an action plan for repeat works and follow up implementation with team leaders
• Ensures all equipment & tools are in good working condition and are undergoing calibration properly and in a timely manner which enhances the operational performance
• Coordinates with the spare parts department to ensure availability of spare parts for the repair works
• Prepare all periodical reports required, analyzes, identifies the opportunities and discusses the results with the management and staff in parallel
• Coordinates and assists the Workshop Manager for analyzing the workshops’ operational performance and recommends opportunities for improvement
• Assist the Manager with Managing daily operational tasks of Express Service centers and implements necessary actions to achieve financial targets and to meet KPIs in customer satisfaction and productivity
• Handles customer complaints to maximize customer satisfaction and retention, which will reflect positively on business sales, profitability and growth
• Follow up with Supervisors, Foremen, QC and technicians during the repair process and makes sure that the job execution is right from the first time and supports staff for technical issues when required
• Evaluates staff, assess, train and coach them to get desired output from each staff at their roles
• Perform other related duties as required2017-07-25 12:32:29
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Evaluator (Lexus Certified Cars)
Evaluator (Lexus Certified Cars)
(0-3 Yrs )Al-Sayer Group |
Al Kuwait, Kuwait |
25-07-2017• Conduct evaluation of traded cars in order to provide a vehicle part exchange valuation in line with market prices, Al Sayer policies and procedures, in order to maintain and deliver the highest levels of customer satisfaction with the valuation process at all times.
• Maintain highest levels of customer satisfaction with the valuation process through clear communication and explanation of the valuation process to the customers.
• Ensure that trade-in prices are market related and not underpriced.
• Inspect traded cars for body, parts, paint and/or damages, send to garage for inspection if needed.
• Provide a logical and fair part exchange valuation based on vehicle condition, mileage, history and current retail market prices of inspected car after all preparation and promotional expenses.
• Calculate cost of repairs, add to the estimated price, prepare and submit report to the Manager.
• Prepare daily Trade-in report for agreed and non-agreed prices and submit to Manager.
• Conduct research on competitors market share, pricing policies, models, spare parts and accessories etc.
• Ensure maintaining excellent working relationships with sales teams.2017-07-25 12:32:43
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Facilities & Security Supervisor
Facilities & Security Supervisor
(0-3 Yrs )Automak Automotive Company K.S.C.C |
Al Kuwait, Kuwait |
25-07-20171. Plans, organizes, supervises, evaluates and participates in the work of facilities support staff engaged in providing varied facilities and equipment maintenance and repair services; reviews and prioritizes assigned work orders; meets with staff to review work requirements and assignments; monitors and inspects completion of work
2. Ensures all emergency and regular repairs for the following but not limited to buildings, building interiors, exteriors, ceilings, flooring, roofing, structural, mechanical, electrical systems, ACs, water heater, plumbing, office equipment, furniture, staff accommodation appliances are accomplished on time
3. Transports, disposes of, or relocates office equipment and furniture as needed
4. Effectively manages the supplier base to attain cost savings targets.
5. Implements and oversees all the company Facilities and accommodation and ensure they are clean, safe, and in good repair
6. Performs daily, weekly, and monthly building inspections to identify necessary repairs.
7. Develops routine systems to ensure constant monitoring of problem areas.
8. Provides constant attention to all life safety issues. Ensures building emergency systems are operational through in-house inspections and vendor maintenance contracts.
9. Reports all facility issues that are not immediately repairable to the Administration Manager.2017-07-25 12:32:43
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Manager, Accessories ( Toyota Units)
Manager, Accessories ( Toyota Units)
(0-3 Yrs )Al-Sayer Group |
Al Kuwait, Kuwait |
25-07-2017Accessories Manager should manage a team of sales professionals in order to promote accessories product sales, achieve sales targets, turnover, profit and market share growth and customer satisfaction index.
Responsibilities:
? Strategic:
• Prepare annual plans and budgets to meet the business unit strategic objectives.
• Monitor implementation of the annual plans and measure achievements of results against budgets and objectives and take corrective measures as appropriate.
• Recommend annual strategy in areas of vehicle accessories sales and market growth.
? Operational:
• Identify and assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, etc… based on such factors as stock movement, sales history and forecasts, sales budgets, product mix, etc…
• Contribute to the development and implementation of marketing plans, such as product launch events, promotions, advertising campaigns, etc… in order to help develop sales and market share.
• Contribute to the development and implementation of incentive schemes in order to boost sales, increase profits and push slow moving items, etc.
• Ensure customer prospecting database is constantly updated and maintained.
• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer base and generate business.
• Ensure coordination with the Sales Team and Sales Administration is updated in terms of pricing, specification and stock products.
• Recommend the ordering schedule for different products after consultation with key sales staff, and considering such factors as sales forecasts, stock levels, product movement history, etc…
• Organize showroom layout, facilities such as parking space, and product display in order to attract customers and smooth the showroom traffic.
• Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required.
• Monitor and report on sales activities and performance to the Senior Business Director and take corrective measures as necessary.
? People Management:
• Identify, set and agree on KPIs and objectives.
• Prepare performance planning (PP) and conduct performance appraisal (PA) and PP/PA interviews including employee development plans and counsel employees on career progression opportunities and approve training requests.
• Recommend employee promotions, salary adjustments, disciplinary actions and approve vacation and overtime.
• Identify staffing needs, participate in interviewing panels and take hiring decisions.
• Maintain and promote staff motivation by addressing employee grievances promptly and escalating when necessary and enforcing fair and equitable compliance with Group policies and procedures.2017-07-25 12:32:58
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Opening for IT Support Engineer in Ras A...
Opening for IT Support Engineer in Ras Al Khaimah Location
(0-3 Yrs )Raqmiyat LLC (Al Ghurair Group of Companies) |
Ras Al Khaimah, United Arab Emirates |
25-07-2017Job Location : Ras Al Khaimah, UAE
Position: IT Support Engineer
Client & Location Details : Leading client in Ras Al Khaimah,UAE.
Payroll Company: Raqmiyat.
Contract Duration: 6 Months Renewable Contract.
-
Experience in IT Desktop Support.
Should have valid UAE Driving License & Car
If interested please send your updated profile with following details:
Total Exp:
Relevant Exp:
Current Company:
Current Location:
Current Salary:
Expected Salary:
Notice Period:
How Soon you can join once offered:
Interested to work for 6 Months Contract Yes /No :
Interested to work with Raqmiyat Payrolls Yes / No:
Willing to relocate to Ras Al Khaimah, UAE Yes / No:
Having UAE Driving License Yes/No:
Having Car Yes/No:
Passport #:
Passport Validity
Visa Type & Validity if Any:
Nationality:
Qualification:
Date of Birth:
Marital Status:
Regards,
Ashok2017-07-25 12:32:59
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Quality Manager
Quality Manager
(0-3 Yrs )I-Expatriate |
Al Kuwait, Kuwait |
25-07-2017Position Title: Quality Manager
Reporting to: Chief Operating Officer
ROLE OBJECTIVES
1. Development, management and continuous improvement of Quality Management Systems across Offices and Centers of Excellence, in line with established industry standards and requirements.
2. Develop and enhance quality control process and procedures, in line with established industry standards.
3. Promote and strengthen the quality culture across the regional business and Centres of Excellence.
4. Develop and enhance quality monitoring, auditing and rectification.
5. Ensure projects are delivered to quality in accordance with established industry standards.
6. Develop and enhance quality training and quality induction.
DETAILED ROLES AND RESPONSIBILITIES
· Formulate quality management systems to drive a quality culture across the CoE.
· Formulate quality policies and procedures to drive a quality culture across the CoE.
· Establish and maintain manuals, guidelines, and other documents pertaining to quality and quality systems.
· Establish quality plans and procedures for implementation by CoE teams across the project life-cycle.
· Oversee implementation of the quality plans and programmes across that all CoEservices.
· Interface with CoE teams to provide leadership on the use of design quality methodologies, tools, and regulatory compliance requirements.
· Provide both QA leadership and advice to CoE service delivery centres and project team members
· Oversight and monitoring of project deliverables to quality objectives.
· Conduct QMS internal audits on selected projects in accordance with QA/QC policies.
· Monthly corporate reporting covering all aspects of the quality spectrum, including performance, compliance and corrective measures.
· Coordinate with relevant external stakeholders including quality auditors, to address, clarify, and resolve any QA/ QC related issues.
· Be responsible for maintaining and updating quality systems, policies and certifications.2017-07-25 12:33:45
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Receptionist, Office Administration (Lex...
Receptionist, Office Administration (Lexus Units)
(0-3 Yrs )Al-Sayer Group |
Al Kuwait, Kuwait |
25-07-2017• Answer incoming telephone calls; determine purpose of callers and forward calls to appropriate staff or department.
• Take and deliver messages when appropriate staff is unavailable.
• Answer questions about the Group and provide callers with address, directions, and other basic information.
• Welcome on site visitors, determine nature of business, direct and announce visitors to appropriate staff.
• Monitor visitor’s access and issue passes when required.
• Update appointment calendars; receive sort and route incoming and outgoing mail.
• Type business correspondence such as memos, reports, and other documents.
• Perform other clerical duties, such as filing, photocopying, collating and sending faxes and ordering and dispensing office supplies.2017-07-25 12:33:48
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Sales Associate (Lexus Certified Cars)
Sales Associate (Lexus Certified Cars)
(0-3 Yrs )Al-Sayer Group |
Al Ahmadi, Kuwait |
25-07-2017• Adhere to the Lexus sales process 100% with every prospect or customer.
• Deliver the daily activity levels as communicated by Senior Supervisor.
• Deliver the agreed monthly sales, close ratios and customer satisfaction scores as detailed in the Lexus Excellence Balanced Scorecard.
• Receive customers on sales floor, within 60 seconds of arrival, and determine make, type, quality and specifications of vehicle desired.
• Explain features of vehicles in showroom and demonstrate operation of vehicles by conducting road test.
• Cross sell optional equipment and accessories to customers.
• Compute sales price, including tax, trade-in allowance, license fee, discounts, and requirements for financing payments on credit.
• Prepare sales slip or sales contract and secure required documents from customers, such as driving license, civil ID, etc.
• Receive payment, down payment and obtain credit authorization.
• Arrange for delivery and registration of vehicle.
• Research availability of models and optional equipment using computer database.
• Follow sales lead, using list of prospective customers, referrals, database, business directories, etc
• Maintain prospective customer database and develop and maintain relationships with customers and sales contacts and attend to and resolve customer complaints.
• Document and report customers’ feedback to management and prepare and submit sales reports.2017-07-25 12:33:49
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Sales Associate, Vehicle Sales (Lexus Un...
Sales Associate, Vehicle Sales (Lexus Units)
(0-3 Yrs )Al-Sayer Group |
Al Ahmadi, Kuwait |
25-07-2017• Adhere to the Lexus sales process 100% with every prospect or customer.
• Deliver the daily activity levels as communicated by Senior Supervisor.
• Deliver the agreed monthly sales, close ratios and customer satisfaction scores as detailed in the Lexus Excellence Balanced Scorecard.
• Receive customers on sales floor, within 60 seconds of arrival, and determine make, type, quality and specifications of vehicle desired.
• Explain features of vehicles in showroom and demonstrate operation of vehicles by conducting road test.
• Cross sell optional equipment and accessories to customers.
• Compute sales price, including tax, trade-in allowance, license fee, discounts, and requirements for financing payments on credit.
• Prepare sales slip or sales contract and secure required documents from customers, such as driving license, civil ID, etc.
• Receive payment, down payment and obtain credit authorization.
• Arrange for delivery and registration of vehicle.
• Research availability of models and optional equipment using computer database.
• Follow sales lead, using list of prospective customers, referrals, database, business directories, etc
• Maintain prospective customer database and develop and maintain relationships with customers and sales contacts and attend to and resolve customer complaints.
• Document and report customers’ feedback to management and prepare and submit sales reports.2017-07-25 12:33:49
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Senior Sales Supervisor (Lexus Certified...
Senior Sales Supervisor (Lexus Certified Cars)
(0-3 Yrs )Al-Sayer Group |
Al Kuwait, Kuwait |
25-07-2017Supervise the sale of certified cars as per the sales strategy and CSI targets, whilst maintaining showroom standards, policies and procedures.
Operational:
• Check requirement for cars and verify against availability.
• Check customer documentation prepared by Sales Administrator and send it to Manager, Certified Car Sales for approval.
• Negotiate prices, offer discounts and close deal, in line with budget expectations.
• Arrange replacements in the car as per customer request; send Vehicle Prepare Order for the showroom.
• Ensure follow up on delivery of the car to the customer.
• Conduct after sales follow up with the customer on car condition.
• Prepare daily sales report and submit to Manager, Certified Car Sales.
• Ensure safety of showroom as per Toyota Motor Corporation, Municipality standards.
• Provide media lists as required for Marketing Dept, submit to manager for approval.
People Management:
• Assign duties and examine work for accuracy, neatness, and compliance to policies and procedures.
• Check employee attendance and report absence and attendance exceptions, prepare annual leave plan for employees and overtime sheets on SAP for management approval.
• Explain and advise staff on Group policy and quality standards and ensure adherence to health and safety standards.
• Provide on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs.
• Receive grievances raised by subordinates and promptly escalate such grievances to management.2017-07-25 12:33:52
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Senior Supervisor, Vehicle Sales (Lexus ...
Senior Supervisor, Vehicle Sales (Lexus Units)
(0-3 Yrs )Al-Sayer Group |
Al Ahmadi, Kuwait |
25-07-2017Operational:
• Ensure 100% compliance with the Lexus new car sales process.
• Agree and implement new car sales and daily activity targets for sales staff, review performance, prepare report and submit to Showroom Manager with recommendations.
• Maximize closure ratios in line with Lexus objectives.
• Meet every new car prospect whether purchased or lost sale in order to maximize close ratio and customer satisfaction.
• Maintain showroom Brand Minimum standards at all times.
• Check cash and credit invoices, delivery notes, traffic department documentation and submit to Manager Showroom for approval and send copies to Finance department.
• Check daily sales report prepared by the sales staff and submit to Manager Showroom for review.
• Attend to and follow up on customer queries on sale and maintenance of vehicles.
• Follow up with delivery center for delivery of vehicles in time.
• Maintain and update customer data base.
People Management:
• Assign duties and examine work for accuracy, neatness, and compliance to policies and procedures.
• Check employee attendance and report absence and attendance exceptions, prepare annual leave plan for employees and overtime sheets on E-Synergy for management approval.
• Explain and advise staff on Group policy and quality standards and ensure adherence to health and safety standards.
• Provide on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs. Continually coach and mentor individuals in order to achieve continuous improvement in closure ratios
• Receive grievances raised by subordinates and promptly escalate such grievances to management.2017-07-25 12:33:52
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