Manager-TeleCollections - 2682894

GulfInternationalBank
  • Manager-TeleCollections Jobs in Khobar - 2682894

    GulfInternationalBank
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2682894

Job Description

Lead and manage the Retail Tele-Collections unit responsible for remedying delinquent accounts in collections queues up to 180 Days past Due (DPD)
Own and be responsible for Tele Collections units quantitative and qualitative targets
Adopt a customer centric approach without compromising on collections efficiencies
Ensure collectors adhere to the Collections policies and procedures
Train, guide and lead collections agents to ensure that targets are achieved
Monitor daily tele-calling efficiency & effectiveness & report irregularities to Head of Collections
Facilitate target achievement by implementing sound and effective collection strategies
Review and recommend cases of reschedulement, settlements, closures, write-offs etc with appropriate account background and justification for approval
Develop effective Collections Scripts for approval by Head of Collections Constantly review the scripts for effectiveness and recommend appropriate changes for approval by Head of Collections
Assist Head of Retail Collections to develop, review and update Collections policies and procedures that are in line with best practices, the Banks business strategy and meeting regulatory and legal requirements
Keep track of delinquency reasons and resolutions trends and provide feedback for optimizing retail risk strategies
Coordinate with other departments to resolve issues pertaining to collections & customer disputes

Profile Summary

Type:Company Job

Eligibility:Bachelor's degree / higher diploma

Role:Accounting/Banking/Fin ance

Industry:IT-Hardware & Networking

Salary:Unspecified

Function:IT Software - System Programming

Deadline:19th Feb 2025

Company Profile

Not Mentioned



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