Trainer Jobs in Kuwait - 2863634

Job Description

Responsible for managing the learning and professional development of Contact Center s workforce by equipping staff with knowledge, practical skills and motivation to carry out work-related tasks and helps with long term improvement of employees skills, enabling them to fulfill their potential

-Identifying training and development needs within contact center through job analysis, Performance Development Reviews and regular consultation with business managers
-Involved in the execution of the yearly Training Calendar
-Carrying out New CC Hire Orientation programs for all new hires
-Assisting in designing and developing training and development programs based on needs;
-Working in a team to produce programs that are satisfactory to all relevant parties
-Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment;
-Helping line managers solve specific training problems, either on a one-to-one basis or in groups;
-Monitors and records training activities and programs effectiveness for training delivered, as well as keeps track of training costs and participates in preparing reports
-Develops and maintains good working relationships with internal and external customers (suppliers and agencies) to ensure prompt resolution of issues
-Assists the CC Management in implementing the Performance system
-Keeping up to date with developments in training
-Perform all other duties as assigned to fulfill training needs