2295497
  • Supervisor-Guest Relations Jobs in Morocco - 2295497

    Supervisor-Guest Relations Fes Marriott Hotel Jnan Palace
  • 2 - 3 Years
  • Morocco - Morocco
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Job Description

Marriott International portfolio of brands includes both JW Marriott and Marriott HotelsMarriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details With your skills and imagination, together we will innovate and reinvent the future of travelJW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy, our guests will be happy It s as simple as that Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment Job SummaryRespond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction Take and confirm reservations and cancellations Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities Respond to guest requests for special arrangements or services (eg, spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainmentsporting events, shopping) by making arrangements or identifying appropriate providers Contact appropriate individual or department as necessary to resolve guest requests Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance Assign and ensure work tasks are completed on time and that they meet appropriate quality standardsFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, andor cost-savings Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Administration

Deadline:11th Mar 2020

Desired Candidate Profile

Financial services, Guest relations, Quality standards

Company Profile

Not Mentioned



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