SUPERVISOR - MO CLUB Mandarin Oriental Hotel Group
  • SUPERVISOR - MO CLUB Jobs in Doha - 2295492

    SUPERVISOR - MO CLUB Mandarin Oriental Hotel Group
  • 2 - 3 Years
  • Doha - Qatar
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Job Description

Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the worldIncreasingly recognized for creating some of the world s most sought-after properties, the Group provides 21st century luxury with oriental charm Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and placeMandarin Oriental, DohaMandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West BayAt Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest s expectationsMain Responsibilities Have an excellent understanding of the member s club concept, promotions and policies and all other facilities the hotel offers in order to recommend and verbally explain those to members and guests Have a full understanding of the membership benefits and offers for each tier category Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service Provide direction and support to all outlet colleagues at any time, particularly during the operational hours If requested suggest and recommend the club designed cigar menu and offer the cigar service Support the club manager when required to train colleagues in accordance with the applicable standards and policies Follow his side duty schedule and assure all tasks are completed at all times in a timely manner Assure the back and front of house areas in the outlet are clean and tidy at all times Constantly identify areas for improvement in service and food and beverage quality through members and guest s comments, comment cards and guest incident reports and share observations and recommendations with the outlet manager Encourage proactive, efficient and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm Ensure that Mandarin Oriental, Doha s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care Identify departmental learning and development needs for all colleagues of the restaurants and share those with the outlet manager Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned Checking in advance on manning levels and other parameters affecting shifts on a daily basis Support the club manager to maintain a clear overview of all IG by carrying out regular checks on accuracy of all items Ensure proper presentation of all menus current, clean and presentable To maintain and organize appropriate stock levels and ensure sufficient inventory for daily usage Following up with daily and weekly requisitions as requested by the outlet manager Verify and adjust colleagues clock in and clock out records and maintain the attendance system on a daily basis To report through the assigned system and follow up all maintenance defaults affecting delivery of service To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift To perform and check all duties related to restaurant opening and closing check list Assist the hostess with floor plan and follow up with any guest enquires Handle effectively any kind of customer complaints being verbal or written More severe customer complains will be reported to managers without fail Assist colleagues in ensuring general table maintenance throughout the service Ensure team product knowledge is maintained, updated and regularly tested Attend and conduct meetings during absence or unavailability of management team Perform any other reasonable duties as required by the Club Manager or the Assistant ManagerRequirements Degree or Higher National Diploma in HospitalityHotelBusiness Management is preferred Experience as Supervisor in a restaurant or club lounge with highest levels of service is preferred A minimum of 2 years of experience working in a 5-star hotel environment Ability to understand guest needs and to deliver superior customer service Knowledge of member club service procedures and standards preferred

Profile Summary

Type:Company Job

Eligibility:Bachelor of Hotel Management(Hotel Management).

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:11th Mar 2020

Desired Candidate Profile

Hospitality, Customer service, Customer complaints

Company Profile

Not Mentioned

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