Customer service Specialist - Supply Chain
INR7"YEARLY"
Customer Service Specialist - Supply ChainFull Time (1-10 Yrs )Medtronic |
Jeddah
,
Saudi Arabia
Saudi Arabia
0Jeddah
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
31-08-2018 2018-11-29Must Haves- Higher education in Economics or Technical- MS Office (Excel)- Fluent English written and spoken- Excellent knowledge of Microsoft Excel.- Minimum 2 years work experience in Customer service in a multinational companyNice to Haves- General customs regulations- Work experience in Medical Device or Pharma- SAP know-how2018-08-31 21:45:39 |
Registered Nurse - Emergency room Observation 
INR7"YEARLY"
Registered Nurse - Emergency Room ObservationFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
19-09-2018 2018-12-18Registered Nurse - Emergency room ObservationCategoryNursing and MidwiferySpecialityEmergencyLocationRiyadhHospitalTo apply for a post through Professional Connections at this hospital you should hold a European, North American, Australian or New Zealand passport as we are contracted by our client hospital to source from these territories only.Join the most prestigious organisation in The Middle East.Our client hospital which has a 2000 bed capacity, is based in the Central Region of Saudi Arabia. The facility includes the largest dedicated Childrens Hospital in the Middle East which opened in June 2015. A state-of-the art developments such as Cardiac and Liver Center; Emergency Care and Trauma Center continues to be the best Trauma Care Center in the Kingdom of Saudi Arabia. It is ranked as the 4th Emergency Care Center outside the United States of America, to provide (PHTLS) Pre-Hospital Trauma and Life Support program. Dental, Ambulatory (Outpatient) Care, Long Term Care/ Rehabilitation, Other adult and pediatric services provided include: Surgical and Medical wards, Oncology. Obstetrics and Gynecology (Labor and Delivery, Oncology, Antenatal and Post Partum wards); Oncology, Neonatal ICU, Operating rooms, Ambulatory Care Center, Home Health Care Program, VIP Wards, Royal Suite, College of Medicine and Nursing College.DescriptionUNIT NAME: Urgi-Care CenterPatient Population: Pediatric Newborn to 14 years old. Mixed genderHours of Operation: 24 hours / 7 days per week# of Beds: 11 bedsPrimary Patient Diagnoses:Level 4 & 5 patients in accordance with Canadian Triage Acuity Scale.Level 3 patients who meet agreed criteria for assessment in PRAM 1 (see criteria available on unit)All common medical pediatric emergencies-Mild Asthma-Mild Gastroenteritis-Urinary Tract Infections-Mild Fever-Mild Dental EmergenciesMinor Trauma & Injuries-Sprains/Strains-Minor Lacerations-Simple Fracture-Minor Head InjuryNursing Procedures:Management of patients according to International Patient Safety Goals.Treatment and review of patients requiring brief Interventional Management with a 4-4 hour time frame prior to discharge home.-Suturing-Casting of simple fractures-Wound dressing-Naso-gastric tube insertion-Urinary Catherization-Venipuncture-IV/PO/PR Medication Administration-Point of Care Testing-Patient and Family Health EducationBenefits:Generous Tax-Free Salary. Each case individually negotiated.Calculated for years of experience and for postgraduate education.One-year renewable contract. If you renew for the second year, you will receive one month salary as a recontracting bonus.Holidays: 61 days paid leave per year. ( Annual leave and public holidays)Return flight to your nearest international airport (Point of Hire) at beginning and end of the contract.Midyear ticket to your point of hire.Free fully furnished western accommodation.Free healthcare.Recreation centres at all hospitals free of charge.Free utilities. Cable TV available with up to 250 channels.High-speed internet.
REQUIREMENTS:
REQUIREMENTS:Registered Nurse with current Nursing licenseDiploma in Nursing (Western standard)Two (2) years current clinical experience in specific area of practiceSpecific Certification as Required in area of assignment2018-09-19 21:50:04 |
Registered Nurse Operating room Trau Center
INR7"YEARLY"
Registered Nurse Operating Room Trau CenterFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
19-09-2018 2018-12-18CategoryNursing and MidwiferySpecialityTheatres/OR/Peri opLocationRiyadhHospitalTo apply for a post through Professional Connections at this hospital you should hold a European, North American, Australian or New Zealand passport as we are contracted by our client hospital to source from these territories only.Join the most prestigious organisation in The Middle East.Our client hospital which has a 2000 bed capacity, is based in the Central Region of Saudi Arabia. The facility includes the largest dedicated Childrens Hospital in the Middle East which opened in June 2015. A state-of-the art developments such as Cardiac and Liver Center; Emergency Care and Trauma Center continues to be the best Trauma Care Center in the Kingdom of Saudi Arabia. It is ranked as the 4th Emergency Care Center outside the United States of America, to provide (PHTLS) Pre-Hospital Trauma and Life Support program. Dental, Ambulatory (Outpatient) Care, Long Term Care/ Rehabilitation, Other adult and pediatric services provided include: Surgical and Medical wards, Oncology. Obstetrics and Gynecology (Labor and Delivery, Oncology, Antenatal and Post Partum wards); Oncology, Neonatal ICU, Operating rooms, Ambulatory Care Center, Home Health Care Program, VIP Wards, Royal Suite, College of Medicine and Nursing College.DescriptionUNIT NAME: OR Trauma CenterPatient Population:Adult- Age 14 and above. Mixed gender post-surgical/procedural patientsHours Of Operation-3 Operating Theatres:6 days per week-Burn OR:5 days per weekNUMBER OF BEDS: 3 Operating rooms + 1 Burn ORPrimary Patient:-Orthopedics-Burns/Plastic Reconstruction-Maxillofacial Surgery-Podiatric Surgery-Breast Surgery-TraumaNursing Procedures:A wide variety of surgical procedures in the above specialtiesBenefits-Generous Tax-Free Salary. Each case individually negotiated.-Calculated for years of experience and for postgraduate education.-One-year renewable contract. If you renew for the second year, you will receive one month salary as a recontracting bonus.-Holidays: 61 days paid leave per year. ( Annual leave and public holidays)-Return flight to your nearest international airport (Point of Hire) at beginning and end of the contract.-Midyear ticket to your point of hire.-Free fully furnished western accommodation.-Free healthcare.-Recreation centres at all hospitals free of charge.-Free utilities. Cable TV available with up to 250 channels.-High-speed internet.
REQUIREMENTS:
REQUIREMENTS-Registered Nurse with current Nursing License-Diploma in Nursing (Western standard) - E-(2) years current clinical experience in specific area of practice-Specific Certification as required in area of assignment - E2018-09-19 21:50:04 |
COFFEE service TECHNICIAN
INR7"YEARLY"
COFFEE SERVICE TECHNICIANFull Time (1-10 Yrs )WOC |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
Saudi Arabia
Not Mentioned
Saudi Arabia
0Saudi Arabia
|
17-09-2018 2018-12-16JOB SUMMARY: The service technicians will be responsible for installing, Setup and maintenance of various coffee machines, water machine equipment and beverage equipment. Also, responsible for daily service calls and maintenance issues. ESSENTIAL DUTIES, SKILLS AND RESPONSIBILITIES Install, maintain, and repair of various coffee machines, water machine equipment and beverage equipment. Perform checks on coffee shops equipment to make sure machines are functioning at the highest quality. Deductive reasoning to understand and problem solve issues with equipment. Conduct routine preventative maintenance; clean and oil machine parts and adjust machine pressure gauges and thermostats. service and Repair calls. Maintain inventories, ordering repair parts and keeping service records. Ability to work independently and manage time appropriately to meet deadlines. Able to handle multiple priorities. Detail oriented and have excellent follow up Able to provide a high level of quality customer service. Walking, Standing, Bending, Overhead reaching, stooping, Using Stairs. Lifting and using equipment to load and unload on and off vehicle to and from clients. All other duties as assigned. Skills Technical school, Certification, or Associates Degree in related field preferred. This position requires mechanical and/or electrical background, either from previous work experience or from training.2018-09-17 21:50:09 |
National service Manager
INR7"YEARLY"
National Service ManagerFull Time (8-9 Yrs )confidential company |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
Saudi Arabia
Not Mentioned
Saudi Arabia
0Saudi Arabia
|
12-09-2018 2018-12-11The National service Manager?s role is to manage the entire gamut of service operations in the Group. He ensures service fastest and most accurate operation as per the procedures and guidelines set by the Group. He supervises and assigns work to the service Managers in all regions, and ensures that all tasks are carried out timely. He monitors the technical performance for service departments kingdom wide and makes criteria to measure their performance and productivity. He analyzes and resolves work problems reported by the regions service Managers. He prepares the annual budget for the service Departments. He updates the service fees list in order to ensure the maximum profit to the Group and competitive quality and fees. He is crucial for maximization of profit through setting efficient plans. 1. Prepare the annual service budget for all the service departments kingdom wide. 2. Review on regular basis the service target achievement. 3. Conduct regular meetings with the regions service Managers to check the current progress and resolve any problems. 4. Set up the service plan in coordination with the Sales management, taking into consideration past sales and sales growth plans in the regions, and accordingly prepare the yearly budget. 5. Oversee implementing the training plans for dealers? installation teams conducted in low season, as well as for Shaker technicians. 6. Oversee the products control of returns by dealers or customers and assure one of the following proper actions is taken by service Managers :- i. Repair and prepare for re- sell in reduced price including transferring the product to the proper sub branch where can be sold easier. ii. Heavily damage product (non-repairable) and the costly repair return product for dismantling as parts after getting the approvals. iii. Matching the product to be sold in reduced price with different models (controlling differences in fans and condensers). 7. Read the EMIS reports for measuring service departments performance and advise about the necessary corrective measures. 8. Read the weekly and monthly reports on area service performance sent by the service Managers 9. Check the findings related to product quality in order to be followed up with product suppliers. 10. Ensure that the service Managers conduct regular inspection to service centers properties (Vans, workshop tools, technicians? tools) to assure the Group?s image. Also shall strictly focus on technicians? look, cleanness. 11. Ensure that the service Manager involves directly with CAC and applied product services mainly that need engineering technical support (like troubles due to installations, testing and commissioning report by technicians, sites visits if needed). 12. Lead the service Managers and ensure that they are aligned with the Group vision, mission, values and strategic priorities.2018-09-12 21:38:40 |
service Delivery a Assurance Manager British
INR7"YEARLY"
Service Delivery a Assurance Manager BritishFull Time (1-10 Yrs )Saudi Networkers Services (SNS Group) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
10-09-2018 2018-12-09service Delivery and Assurance Manager - British NativesMAIN OBJECTIVES & FUNCTIONS:The service Desk Manager shall be responsible for the processing and coordination of appropriate and timely responses to incident reports, including channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.To ensure that customer expectations are met or exceeded.Train, coach and mentor service Desk Operators including career development.Oversee staff activities.As needed, schedule employees working times and provide backup support.Interact with internal and external customers.SUMMARY OF DUTIES AND RESPONSIBILITIES:Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.Drafts and maintains policy, standards and procedures for the service desk and incident management.Schedules the work of service desk staff to meet agreed service levels.Ensures that documentation of the supported components are available and in an appropriate form for those providing support.Creates and maintains support documentation.Receives and handles requests for support following agreed procedures.Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate.Maintains records and advises relevant persons of actions taken.Attend Change Advisory Board meetings.Take overall responsibility for incident management and request fulfillment on the service Desk. This could also be expanded to any other activity taken on by the service Desk e.g. monitoring certain classes of event.
REQUIREMENTS:
service Delivery and Assurance Manager - British NativesESSENTIAL:5 or more years of related technical and managerial experience in a service desk environment supporting Desktop, Wide Area Network, and Local Area Network equipment;Proven work experience as a service desk manager.Hands on experience with service desk and remote control software.Customer-service oriented with a problem-solving attitude.Team management skills.Excellent written and verbal communications skills.Must be fluent in spoken and written English.ITIL V3 foundation or Intermediate certified ExperienceDESIRABLE:Solid technical background with an ability to give instructions to a non-technical audience.Knowledge in the use of Remedy v9.x.Have knowledge and understanding of the cultural aspects of life in Saudi Arabia.To be fluent in spoken and written Arabic.QUALIFICATIONS:Degree in Computer Science, Information Technology or relevant field or equivalent combination of education and experience is required.2018-09-10 23:39:53 |
Registered Nurse - Operating room IV
INR7"YEARLY"
Registered Nurse - Operating Room IVFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
10-09-2018 2018-12-09Category-Nursing and MidwiferySpeciality-Theatres/OR/Peri opLocation-RiyadhHospitalWe are hiring for the #1 ranked hospital in The Middle East. Our client Hospital is a 985 bedded Magnet Accredited Tertiary referral Hospital. Contact us today for an information and application pack. We will guide you through the recruitment and relocation process.DescriptionScope of service:-Operating room level IVHours Of Operation-24 hours a day, 7 days a weekUnit Description:-Cardiovascular SurgeryNo. of Beds/Operating rooms:-4-Or Level IV consists of four Operating rooms specializing in cardiovascular surgeries for both pediatric and adult patients.Benefits-Generous tax-free income.-Lucrative benefits package to include free fully furnished accommodation, free healthcare, free flights and 54 days paid leave per year.-Other benefits +++
REQUIREMENTS:
REQUIREMENTS-Registered Nurse with current nursing license from country of origin-Two years recent acute care nursing experience2018-09-10 22:29:11 |
Registered Nurse - Theatre/Operating room Level II
INR7"YEARLY"
Registered Nurse - Theatre/Operating Room Level IIFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
10-09-2018 2018-12-09Category-Nursing and MidwiferySpeciality-Perioperative/ Theatre AdultLocation-RiyadhHospitalWe are hiring for the #1 ranked hospital in The Middle East. Our client Hospital is a 985 bedded Magnet Accredited Tertiary referral Hospital. Contact us today for an information and application pack. We will guide you through the recruitment and relocation process.Description-Scope of service: Operating room L-2Hours Of Operation-24 hours a day, 7 days a weekOperating room Level II at King Faisal Specialist Hospital & Research Centre provides nursing care prior to and during surgical and invasive procedures, which include elective, transplant and emergency surgery. There are 23 operating rooms located in OR level II and two operating rooms in CCC which serve patients of all ages.Benefits-Generous tax-free income.-Lucrative benefits package to include free fully furnished accommodation, free healthcare, free flights and 54 days paid leave per year.-Other benefits +++
REQUIREMENTS:
REQUIREMENTS-Registered Nurse with current nursing license from country of origin-Two years recent acute care nursing experience2018-09-10 22:29:10 |
Registered Nurse - Cardiac Operating room
INR7"YEARLY"
Registered Nurse - Cardiac Operating RoomFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
03-09-2018 2018-12-02CategoryNursing and MidwiferySpecialityTheatres/OR/Peri opLocationRiyadhHospitalTo apply for a post through Professional Connections at this hospital you should hold a European, North American, Australian or New Zealand passport as we are contracted by our client hospital to source from these territories only.Join the most prestigious organisation in The Middle East.Our client hospital which has a 2000 bed capacity, is based in the Central Region of Saudi Arabia. The facility includes the largest dedicated Childrens Hospital in the Middle East which opened in June 2015. A state-of-the art developments such as Cardiac and Liver Center; Emergency Care and Trauma Center continues to be the best Trauma Care Center in the Kingdom of Saudi Arabia. It is ranked as the 4th Emergency Care Center outside the United States of America, to provide (PHTLS) Pre-Hospital Trauma and Life Support program. Dental, Ambulatory (Outpatient) Care, Long Term Care/ Rehabilitation, Other adult and pediatric services provided include: Surgical and Medical wards, Oncology. Obstetrics and Gynecology (Labor and Delivery, Oncology, Antenatal and Post Partum wards); Oncology, Neonatal ICU, Operating rooms, Ambulatory Care Center, Home Health Care Program, VIP Wards, Royal Suite, College of Medicine and Nursing College.DescriptionUNIT NAME: Cardiac / Liver Operating roomPATIENT POPULATION Neonates: Pediatrics and Adults - Mixed GenderHOURS OF OPERATION: 0700 - 2200 hrs 2 teams provide emergency coverage 7 days per week after hoursNUMBER OF BEDS: 50 RsOCCUPANCY RATE: 85 - 90%Primary Patient DiagnosesCoronary Artery Bypass GraftRepair Valve DiseaseAortic AneurysmsCongenital Heart DefectsEnd Stage and Kidney DiseaseHepatobiliary DiseasesTransplantation, Kidney and LiverProcedures Invasive and Non-InvasiveCABG (On Pump / Off Pump)Valve Replacement, Repair of Aortic AneurysmsPediatric Open Heart Surgery e.g. TOF, Switch, Fontan, Glenn, TAPVD, AV Canal, AVSD RepairNon Pump-PDA, COA, BT Shunt, PA BandingLiver and Kidney Transplants, Cadaveric and Living RelatedLiver Resections, Hepatobiliary ProceduresRe-exploration (Infection, Reconstruction, Washout)Diagnostic/Surgical Interventions (Bronchoscopy, Laparoscopy,Tracheostomy, Gastrostomy)Formation of TracheostomyOther Surgical Procedures as agreed with Main OR.BenefitsGenerous Tax-Free Salary. Each case individually negotiated.Calculated for years of experience and for postgraduate education.One-year renewable contract. If you renew for the second year, you will receive one month salary as a recontracting bonus.Holidays: 61 days paid leave per year. ( Annual leave and publicholidays)Return flight to your nearest international airport (Point of Hire) at beginning and end of the contract.Midyear ticket to your point of hire.Free healthcare.Recreation centres at all hospitals free of charge.Free utilities. Cable TV available with up to 250 channels.High-speed internet.
REQUIREMENTS:
REQUIREMENTSRegistered Nurse with current Nursing licenseDiploma in Nursing (Western standard)Two (2) years current clinical experience in specific area of practiceSpecific Certification as Required in area of assignment2018-09-03 11:45:14 |
service Delivery nager First Mile
INR7"YEARLY"
Service Delivery nager First MileFull Time (1-10 Yrs )Souq.com |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
01-09-2018 2018-11-30Description:Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 41 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products.Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.With more than 4,000 employees, offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.Preview of service Delivery Manager:As a service Delivery Manager you will be working with the Delivery service Provider (DSP) responsible for First Mile collections across Saudi Arabia from Marketplace Fulfillment Network (MFN) sellers and other 3rd party customers. You will design, implement and manage service Level Agreements with the DSP taking action if performance falls below the specified threshold. You will coordinate and direct activities DSP First Mile collection team to ensure set goals are achieved. You will organize and head meetings with the DSP team, be present and represent the DSP in team meetings. You will also collate data on customer satisfaction, inquiries and complaints, and create development strategies to maintain or improve on the quality of collection service. On a day to day basis you will manage the planning of collections for the DSP, problem solve and follow up on efficiency issues. You will be confident in presenting daily, weekly or monthly progress reports to Senior Management.Responsibilities will include:Establishing collection processes: Streamline these processes and procedures to ensure each customer gets the same great experienceSupervising staff: Oversee employees in different stages of the collection process, even though they may not be your direct report. Create weekly shift plans to ensure coverage over 24 hours / 6 days. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customers experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer service team to conduct additional research if needed.Creating Cost Effective Systems: Ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process.Building Partnerships: Build partnerships and liaise with Delivery service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change.Put safety first: Coordinate with the fleet management to ensure all used vehicles are safe and well maintained.
REQUIREMENTS:
Basic Qualifications:Bachelors degree or equivalent in a business related subject such as Customer Relations or Retail Management.Work experience in operations/logistics/e-commerce.Strong analytical skills.Proficiency in Excel.Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Experience of managing teams in a multi-cultural environment.Strong inter-personal and relationship-building skills.Preferred Qualifications:Experience in a transportation operations role at a larger 3PL is a plus.Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems).MBA preferred.2018-09-01 11:13:40 |
service Delivery Manager First Mile
INR7"YEARLY"
Service Delivery Manager First MileFull Time (1-10 Yrs )Souq.com |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
30-08-2018 2018-11-28Description:Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 41 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products.Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.With more than 4,000 employees, offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.Preview of service Delivery Manager:As a service Delivery Manager you will be working with the Delivery service Provider (DSP) responsible for First Mile collections across Saudi Arabia from Marketplace Fulfillment Network (MFN) sellers and other 3rd party customers. You will design, implement and manage service Level Agreements with the DSP taking action if performance falls below the specified threshold. You will coordinate and direct activities DSP First Mile collection team to ensure set goals are achieved. You will organize and head meetings with the DSP team, be present and represent the DSP in team meetings. You will also collate data on customer satisfaction, inquiries and complaints, and create development strategies to maintain or improve on the quality of collection service. On a day to day basis you will manage the planning of collections for the DSP, problem solve and follow up on efficiency issues. You will be confident in presenting daily, weekly or monthly progress reports to Senior Management.Responsibilities will include:Establishing collection processes: Streamline these processes and procedures to ensure each customer gets the same great experienceSupervising staff: Oversee employees in different stages of the collection process, even though they may not be your direct report. Create weekly shift plans to ensure coverage over 24 hours / 6 days. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customers experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer service team to conduct additional research if needed.Creating Cost Effective Systems: Ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process.Building Partnerships: Build partnerships and liaise with Delivery service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change.Put safety first: Coordinate with the fleet management to ensure all used vehicles are safe and well maintained.
REQUIREMENTS:
Basic Qualifications:Bachelors degree or equivalent in a business related subject such as Customer Relations or Retail Management.Work experience in operations/logistics/e-commerce.Strong analytical skills.Proficiency in Excel.Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Experience of managing teams in a multi-cultural environment.Strong inter-personal and relationship-building skills.Preferred Qualifications:Experience in a transportation operations role at a larger 3PL is a plus.Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems).MBA preferred.2018-08-30 20:26:24 |
service Delivery Manager Last Mile
INR7"YEARLY"
Service Delivery Manager Last MileFull Time (1-10 Yrs )Souq.com |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
30-08-2018 2018-11-28Description:Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 41 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products.Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.With more than 4,000 employees, offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.Preview of service Delivery Manager: As a service Delivery Manager you will be responsible for building partnerships with Delivery service Provider in Last Mile delivery operations across Saudi Arabia. You will design, implement and manage service Level Agreements with multiple DSPs taking action if performance falls below the specified threshold. You will coordinate and direct activities of the service delivery teams to ensure set goals are achieved. You may be required to assist in the formulation of policies for the DSP that are geared towards improving service delivery. As well as making the policies, you will plan and present them to the Senior Management for evaluation and approval. With strong coaching and mentoring skills you will train members of the service delivery team and educate them of the new policies and their implications on service delivery. You will also assess individual and collective performance of the team members, recommending reward or praise when necessary. You will organize and head meetings with your team, be present and represent Last Mile operations in team meetings. You will also collate data on customer satisfaction, inquiries and complaints, and create development strategies to maintain or improve on the quality of service delivery.Responsibilities will include:Establishing delivery processes: Streamline these processes and procedures to ensure each customer gets the same great experienceSupervising staff: Oversee employees in different stages of the delivery process, even though they may not be your direct report. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customers experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer service team to conduct additional research if needed.Creating Cost Effective Systems: Ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process.Building Partnerships: Build partnerships and liaise with Delivery service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change
REQUIREMENTS:
Basic Qualifications:Masters degree or equivalent in a business related subject such as Customer Relations or Retail Management.Work experience in operations/logistics/e-commerce.Ability to prepare, report and interpret large sets of dataProficiency in Advanced ExcelExcellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Strong inter-personal and relationship-building skills.Preferred Qualifications:Experience in a transportation operations role at a larger 3PL is a plus.Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems).MBA preferred.2018-08-30 20:26:24 |
Registered Nurse - Recovery room
INR7"YEARLY"
Registered Nurse - Recovery RoomFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
27-08-2018 2018-11-25CategoryNursing and MidwiferySpecialityRecovery/ Post Anaesthetic Care UnitLocationRiyadhHospitalTo apply for a post through Professional Connections at this hospital you should hold a European, North American, Australian or New Zealand passport as we are contracted by our client hospital to source from these territories only.Join the most prestigious organisation in The Middle East.Our client hospital which has a 2000 bed capacity, is based in the Central Region of Saudi Arabia. The facility includes the largest dedicated Childrens Hospital in the Middle East which opened in June 2015. A state-of-the art developments such as Cardiac and Liver Center; Emergency Care and Trauma Center continues to be the best Trauma Care Center in the Kingdom of Saudi Arabia. It is ranked as the 4th Emergency Care Center outside the United States of America, to provide (PHTLS) Pre-Hospital Trauma and Life Support program. Dental, Ambulatory (Outpatient) Care, Long Term Care/ Rehabilitation, Other adult and pediatric services provided include: Surgical and Medical wards, Oncology. Obstetrics and Gynecology (Labor and Delivery, Oncology, Antenatal and Post Partum wards); Oncology, Neonatal ICU, Operating rooms, Ambulatory Care Center, Home Health Care Program, VIP Wards, Royal Suite, College of Medicine and Nursing College.DescriptionUnit Profile:Unit Name Pacu - Trauma CenterPatient PopulationAdult- Age 14 and above Mixed gender post surgical/procedural patientsHours of Operation: 0700 H - 1900 H, 6 days a week#of Beds: 5 BaysOccupancy Rate: 100%Primary Patient DiagnosesOrthopedicsTraumaBums/Plastic/ReconstructionJoint Replacement (Corrective surgery)Nursing ProceduresPost anesthesia recovery care of post-surgical / procedural patients who had received:General anesthesiaRegional- Spinal, Epidural. Caudal, Femoral / Axillary block, etc.I.V. Sedation (MAC)Local AnesthesiaBenefitsGenerous Tax-Free Salary. Each case individually negotiated.Calculated for years of experience and for postgraduate education.One-year renewable contract. If you renew for the second year, you will receive one month salary as a recontracting bonus.Holidays: 61 days paid leave per year. ( Annual leave and public holidays)Return flight to your nearest international airport (Point of Hire) at beginning and end of the contract.Midyear ticket to your point of hire.Free fully furnished western accommodation.Free healthcare.Recreation centres at all hospitals free of charge.Free utilities. Cable TV available with up to 250 channels.High-speed internet.
REQUIREMENTS:
REQUIREMENTSRegistered Nurse with current Nursing license - EDiploma in Nursing (Western standard) - EssentialTwo (2) years current clinical experience in specific area of practice - ESpecific Certification as Required in area of assignment - EEnglish Language Skills: Level 1- EComputer Skills: Proficient - E2018-08-27 21:41:37 |
IMLG - Client service Representative
INR7"YEARLY"
IMLG - Client Service RepresentativeFull Time (1-10 Yrs )Northern Trust |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
24-08-2018 2018-11-22Role:Investment Manager Liaison Group (IMLG) is responsible for providing operational support and high quality service to the Investment Managers around the world, appointed by the banks institutional trust and custody client base.The Client service Representative acts as the principle point of contact and advocate (for both investment managers and partners) for any custody service delivery issues or concerns.The Client service Representative fully understands investment manager expectations regarding custody service delivery and is ultimately responsible for ensuring complete client satisfaction specific to Northern Trusts custody service offering.The Client service Representative performs the principle responsibilities in line with documented procedures and best practice guides.Principal Responsibilities:The principal responsibilities of the Client service Representative may include, but may not be limited to, the following;Client service ManagementTo act as the primary point of contact for all custody related queries from the Investment Manager.Responsible for maintaining and enhancing service provided to the Investment Manager.Ownership, management and resolution of all Investment Manager queriesAwareness of transition activity linked to the Investment ManagerIdentifies and manages resolution of service delivery root causes.Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.Participates in service Reviews as required.Build and maintain strong relationships with all internal partners.Risk ManagementMaintain and monitor all investment manager data and standing instructions.Monitoring and resolution of cash and stock exceptions.Ensure day to day funding requirements are in line with investment manager standing instructions.Resolves all ASL situations in a timely manner.Ensure compliance with all NT risk policies and adherence to Best Practice documents.Account AdministrationCoordinates / manages sub-account openings as directed by the Investment Manager
REQUIREMENTS:
Client service ManagementTo act as the primary point of contact for all custody related queries from the Investment Manager.Responsible for maintaining and enhancing service provided to the Investment Manager.Ownership, management and resolution of all Investment Manager queriesAwareness of transition activity linked to the Investment ManagerIdentifies and manages resolution of service delivery root causes.Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.Participates in service Reviews as required.Build and maintain strong relationships with all internal partners.Risk ManagementMaintain and monitor all investment manager data and standing instructions.Monitoring and resolution of cash and stock exceptions.Ensure day to day funding requirements are in line with investment manager standing instructions.Resolves all ASL situations in a timely manner.Ensure compliance with all NT risk policies and adherence to Best Practice documents.Account AdministrationCoordinates / manages sub-account openings as directed by the Investment Manager2018-08-24 21:18:52 |
Registered Nurse - Emergency Medical service
INR7"YEARLY"
Registered Nurse - Emergency Medical ServiceFull Time (1-10 Yrs )Professional Connections (Profco) |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
SaudiArabia
Not Mentioned
SaudiArabia
0SaudiArabia
|
23-08-2018 2018-11-21Registered Nurse - Emergency Medical service (DEM)CategoryNursing and MidwiferySpecialityEmergencyLocationRiyadhDescriptionScope of service: Department of Emergency Medicine (DEM)Hours Of Operation: 24 hours a day, 7 days a weekNumber of Beds: Core: 32, Triage: 2 chairs, Fast Track: 4Scope Of serviceThe DEM provides a comprehensive emergency service to all patients presenting to the department on a 24 hour basis. The department accepts all patients for treatment who are triaged for care in accordance with the Canadian Triage Acuity Scale (CTAS). DEM staff are specialized emergency healthcare providers who have advanced qualifications and experience.The department is able to provide rapid resuscitation, stabilization and transfer of critically ill patients. Although the department is not a designated trauma center, it provides advanced trauma care to patients brought to the department. The department provides disaster care to the community in the event of major incidences. In addition to this the department is an accredited Chest Pain Center.An extended Urgent Care Center operates almost continuously to meet the needs of less acute presentations. A dedicated urgent care service allows for non-emergency presentations to be treated more expediently, freeing the core department to receive emergent cases as they present.The DEM is an active clinical learning environment as evidenced by a medical residency program for physicians. The DEM is an active supporter of Saudization through employment of Saudi Nursing graduates and their ongoing education towards specialization in emergency nursing.
REQUIREMENTS:
Benefits-Generous tax-free income.-Lucrative benefits package to include free fully furnished accommodation, free healthcare, free flights and 54 days paid leave per year.REQUIREMENTS-Registered Nurse with current nursing license from country of origin-Two years recent acute care ER nursing experience2018-08-23 21:11:51 |
service Advisor
INR7"YEARLY"
Service AdvisorFull Time (3-5 Yrs )National General Automotive Company |
Eastern Province
,
Saudi Arabia
Saudi Arabia
0Eastern Province
Riyadh
Saudi Arabia
Saudi Arabia
0Riyadh
|
14-09-2018 2018-12-13Duties and responsibilities:
1. Receiving vehicles for maintenance         Â
• Greets customers warmly and courteously, diagnoses customer’s vehicle and advises customers on necessary work.Â
• Records customer appointments, checks service records and stamps service booklets.
• Completes customer checklist detailing all the information provided by the customer in terms of defect or service required.
• Enters data on system to obtain an estimate of the work to be performed and advises customer of the job costs estimate.
• Completes and processes all paperwork, obtains customer’s signature, estimates repair time and delivery date to the customer, explains any payment policies.
• Forwards the documentation to the Job Dispatcher and follows-up on completion time to ensure delivery on promised date.
• Communicates with the customer any cost overruns (before these are incurred) or completion delays.
• Maintains daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date.Â
• Receives invoices and obtains payment at the time of vehicle delivery to the customer.
• Ensures that Company provided marketing material is properly exhibited in the reception areas.
Â
2. Warranty Customers   Â
• Scrutinizes warranty documentation where customer requests work to be performed in terms of the manufacturer’s warranty.
• Advises and provides explanations to customer where repairs requested cannot be covered by the warranty.
• Completes warranty book.
• Liaises with Warranty Clerk to approve processing of warranty claim.
Â
3. Customer services and Business development Â
• Attends to inquiries and complaints from customers and resolves problems to ensure that customer’s needs are met.
• Refers unresolved complaints or queries to Reception Supervisor for resolution.
• Explains to customers special schemes and promotions related to maintenance and accessories.
• Undertakes mailing of service promotion material to targeted customers.
• Calls customers, using vehicle sales and vehicle service databases, which have not utilized service center facilities for over six months.
• Calls customers who have had major repairs done in the last one month to enquire about vehicle performance.
• Calls customers to pre-schedule the maintenance visits in order to reduce excessive walk-in customers, waiting time and maximize utilization of off-peak business time2018-09-14 21:47:26 |
service Manager - Premium German Auto Brands
INR7"YEARLY"
Service Manager - Premium German Auto BrandsFull Time (5-15 Yrs )Jobskey Executive Search And Selection |
Jeddah
,
Saudi Arabia
Saudi Arabia
0Jeddah
Riyadh
Saudi Arabia
Saudi Arabia
0Riyadh
|
14-09-2018 2018-12-13This position reports to the Brand National service Manager.Major Duties and Responsibilities:Direct and control the service Department and related workshops staff to ensure that they are carrying out their responsibilities to the required standards.Implement necessary policies and procedures to ensure that all day-to-day service activities are complied with the approved practices, quality standards and manufacturer’s technical standards.Maintain regular contact with customers to ensure that there is continuous feedback about the quality of service provided.Monitor service turnover and profit in accordance to sales information, service list and car warranties and recommend suitable remedies incase of weakness.Arranges the workload of service in accordance to the actual number of vehicles sold.Monitor the cost of services by reviewing and analyzing repair orders, services cost and other expenses.Optimizes manpower performance by developing and implementing effective training plans.Prepare all required service reports .2018-09-14 21:36:52 |
service Incharge - CE/HA/Tabs/Mobiles
INR5012000501-2000"YEARLY"
Service Incharge - CE/HA/Tabs/MobilesFull Time (6-10 Yrs )Eurostar Communications LLC. |
Jeddah
,
Saudi Arabia
Saudi Arabia
0Jeddah
Saudi Arabia
,
Not Mentioned
Saudi Arabia
0Saudi Arabia
Riyadh
Saudi Arabia
Saudi Arabia
0Riyadh
|
14-09-2018 2018-12-13Electronic/Electrical engineer with eight years of experience in handling service operations for consumer electronic and home appliance products within GCC region.
You must have hands on experience in fault finding and repairing of various consumer electronic/home appliance products, Tablets and mobiles, setting up service standards like, response time, completion time and ability to lead the team of service supervisor and operations and maintenance Engineers.2018-09-14 19:39:49 |
service Field Engineer
INR7"YEARLY"
Service Field EngineerFull Time (0-10 Yrs )Gulf Medical Co Ltd |
Jeddah
,
Saudi Arabia
Saudi Arabia
0Jeddah
Riyadh
Saudi Arabia
Saudi Arabia
0Riyadh
|
14-09-2018 2018-12-13Field service Engineer           Job Location: Jeddah, Riyadh, Khobar• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs • Completing Preventative Maintenance and Functional Management Inspections. • ordering and managing repair parts cycle times.• Keeping up to date on administrative responsibilities such as maintaining customer service logs in a timely manner.• Maintaining daily communications with customers to ensure resolution and proper follow-up.• Maintaining customer satisfaction.• Maintaining tools and test equipment properly and ensuring they are calibrated.• Meeting Human services, Environment Health and Safety, and/or other applicable regulatory requirements.• Managing vendors service delivery processes • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis • Participating in sales opportunities such as contract renewals and promoting and implementing revenue programs.• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts • Training of clinical staff on designated equipment.• Teach and assist other Field Engineers on advanced and complex troubleshooting • May take on additional responsibilities within local area as needed.• Willingness to travel extensively within the region as well as internationally (60% of business week).2018-09-14 17:58:39 |
Supply Chain Specialist
INR7"YEARLY"
Supply Chain SpecialistFull Time (1-4 Yrs )STC Channels |
Riyadh
,
Saudi Arabia
Saudi Arabia
0Riyadh
Saudi Arabia
Not Mentioned
Saudi Arabia
0Saudi Arabia
|
11-09-2018 2018-12-10Planning and developing supply chain plans to support program implementation Make sure supply chain monthly and quarterly reports submitted on time. Leads or supports special project initiatives Manages order flow and executes critical order steps. Work with manager to communicate with organization and customer metrics and performance.?Categorize/analyze opportunities for improvement.?Develops and maintains collaborative relationships with internal customers. Skills Experience for 1 3 years. Bachelor degree in administration, Supply Chain Management, finance or engineering. Commercial and general procurement background. Experience in using SAP and ERP. Excellent communication, organization, reporting and presentation skills are required. Knowledge of all Microsoft Office software is required. Must have skill set to interact within a team2018-09-11 00:03:07 |
