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Assistant Operations Manager in a branch is to
Serve as deputy to the Operations Manager to assist in managing branch operations
Escalate client issues and complaints on operational matters to higher-level management, when
necessary
Communicate and implement firm operational guidelines and policies to Support Staff
Monitor and manage operational costs
Oversee the branch operational risk and audit process
Review and approve funds received and disbursed
Oversee securities received and disbursed
Ensure operational excellence and solve any issues that arise
Coach and educate all employees on operational policies and procedures and the UBS platform
Train and manage operational support staff
Assist and make recommendations in hiring, promoting, disciplining and terminating Support
Staff
Implement service excellence standards, including coaching and educating operational Support
Staff on the Client Experience best practices and suitability
Support and drive strategic firm initiatives
Leadership Skills
Judgment and Decision-Making
Drive and Commitment
Working in Partnership
Type:Company Job
Eligibility:Bachelor's degree / higher diploma
Role:Management
Industry:Consumer Durables
Salary:Unspecified
Function:Sales / BD
Deadline:19th Feb 2025