**CustomerServiceDirector-LeadingInternationalCompany-TAXFREESaudiArabia** - 2863410

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  • **CustomerServiceDirector-LeadingInternationalCompany-TAXFREESaudiArabia** Jobs in Jeddah - 2863410

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2863410

Job Description

+ NEW VACANCY +
CUSTOMER SERVICE DIRECTOR
Multinational Water Sanitation Company
Jeddah
Arabic Nationals Only


Our client is a international leader in Water and Sanitation with an outstanding reputation and over 10,000 employees in Europe alone
They are now working on new contracts across the Middle East within the water, sanitation, sewage and wastewater sector and are looking for new professionals to join their expanding company

We are now looking for a Customer Services Director to be based in Taif Mecca, Saudi Arabia
Reporting to General Director
KEY RESPONSIBILITIES
Prepare the Customer Services Initial Service Delivery Plan
Support the team with customer awareness and communication and prepare the Customer Communication Report
When present, supervise the activities of the Customer Data Management Expert, who will otherwise be under the direct supervision of the Transitional Services Manager
Define the organisation, policy statements, resources, procedures, guidance and reporting requirements for the department in consultation with the QHSE and Performance Managers, as appropriate, and implement them
Manage and optimise the organisation of the departmental activities and the use of resources allocated to it, to optimise efficiency
With the support of the Performance Manager, prepare the Annual Service Delivery Plan for Customer Services
Develop and propose a Customer Charter in close consultation with the QHSE Manager
With the support of the Customer Services Managers, prepare the Customer Interface Strategy Report
With the support of the Customer Services Managers, manage the establishment, commissioning and staffing of the new Customer Service Centres
With the support of the Customer Services Managers, prepare the Billing, Payment and Collection Strategy Report and its implementation
Define and propose new, Improved New Connections Procedures
Prepare the Revenue Metering Strategy Report
Manage the implementation by an independent specialist of the Customer Satisfaction Awareness Survey
Support the ICT manager for the Implementation of the new CRM system
Support the O&M Director for the preparation of the NRW Management Strategy Report and its implementation
Support the O&M Director for the preparation and implementation of the Determination Strategy Report and its implementation
Support the Finance Director for the preparation and maintenance of records of revenue notices and receipt vouchers and the Payables Management Report
Supervise customer relations for very high ranked customers and administrations, etc
Assist the HR Director in the preparation of the Training and Development Programmes for the Department
In consultation with the HR Director, provide on-the-job Customer training to local CBU staff under his responsibility
In close coordination with the HR Director and the management team, plan and implement the gradual and effective transfer of skills and responsibility to the CBU Counterpart staff under his responsibility for the timely and seamless transfer of business functions


ACCOUNTABLE FOR DELIVERA

Customer Services Initial Service Delivery Plan
Customer Communication Report
Monitoring the Customer Data Management Expert with the Interim Customer Database
Annual Service Delivery plans
Policy statements, procedures and guidance
Customer charter
Customer interface strategy report
Commissioned customer service centres
Billing, Payment and Collection Strategy Report
Implementation of the new Billing, Payment and Collection Strategy
Improved new connections procedures
Revenue metering strategy report
Customer satisfaction survey

Profile Summary

Type:Company Job

Eligibility:Bachelor's degree / higher diploma

Role:Customer Service

Industry:Retail

Salary:US$8,000 - $9,000

Function:Sales / BD

Deadline:15th Oct 2024

Company Profile

Not Mentioned



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