Field Service Supervisor - 993045

Zahid Tractor and Heavy Machinery Co. Ltd
  • Field Service Supervisor Jobs in Jeddah - 993045

    Zahid Tractor and Heavy Machinery Co. Ltd
  • 6 - 8 Years
  • Jeddah - Saudi Arabia
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Job Description

Primary purpose of the job

Organize and administer all the work and Technicians associated with the Field Service
Coordinate with Workshop, Parts Department and Customers to ensure that tooling, parts, authorizations and deposits and Technicians are scheduled to meet the tasks carried out in the field
Liaise with the Technical Warranty Coordinator to ensure that warranty and warranty related work is correctly authorized and executed
Review all Field Service reports, SIMS etc before processing the segment for submission for closing

Principle Accountabilities

Provide prompt and efficient response to Field Service customers needs

Supervise all Field Service activities; provide high level of diagnostics over the phone

Promote the Company and Service Department to foster the optimum business relations with the
customers in the territory

Schedule work, parts, tooling and Technicians to meet the job requirements

Prepare, schedule and assist Field Service Technicians to perform high level of diagnostics and
conduct all Field Service activities in accordance with the Company policy regarding finance,
warranty guidelines and Service Department terms and conditions

Review all field reports and screen for any anomalies, prior closing the segment

Ensure that the correct Technician is assigned to the task in hand

Ensure that all paper work is completed correctly prior to passing to the next stage for processing

Review the skills levels of his team

Monitor and administer the Field Service processes

Profile Summary

Type:Company Job

Eligibility:Basic - Bachelor of Technology/Engineering , Bachelor of Science, Diploma

Industry:Industrial Products/Heavy Machinery

Function:IT Software - Application Programming / Maintenance

Deadline:25th Feb 2020

Company Profile

The Zahid family has been connected to commerce for over a century, playing a pivotal role in the development of the Kingdoms infrastructure. Today, through partnerships, joint ventures, wholly and partially owned subsidiaries, Zahid Group represents a diverse range of companies, offering comprehensive, customer-centric solutions in a number of thriving industries.
Some of those include construction; mining; oil & gas; agriculture; power, electricity & water generation; material handling;

With our cadre of skilled workforce combined with our portfolio of globally recognized brands, we aim to exceed customer expectations by providing premium products and services through our network of strategically located branches in the Kingdom of Saudi Arabia.

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