• IT Manager Jobs in Jeddah - 1797140

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1797140

Job Description

To lead, direct, plan and oversee the IT planning & development, IT operations and IT services functions in order to ensure continuity of business and available, maintained and secured information and subsequently higher customer satisfaction within our defined organizational and departmental targetsRequirements- Bachelor's or master's degree in a computer field
- 10 years or more of IT work experience
- Direct and oversee the implementation of the ITIL (Information Technology Infrastructure Library) and the initiationmanagement of service level agreements (SLAs) with other departments to ensure that IT services are delivered in high quality standards
- Monitor the management of IT incidents and problems to ensure business continuity, less customer complaints and high customer satisfaction by reviewing and monitoring help desk complaints log and solutions implemented by staff on a periodic basis (weekly or monthly)
- Evaluate the IT service level quality by ensuring timely closure of Help Desk requests (within IT industry acceptable standards)
- Oversee the management of IT partners, suppliers and vendors to ensure quality and timely delivery of hardware and software
- Ensure availability of technology documentscertificates including product registrations, SSL certificates, maintenance agreements, etc
- ITIL implemented, SLAs established and managed
- IT incidents and problems monitored
- Timely closure of help desk requests
- IT partners, suppliers and vendors properly managed
- Technology docscertificates available

Profile Summary

Type:Company Job

Role:IT Manager

Industry:Hotels/ Restaurants/Airlines/Travel

Function:TV / Films / Production

Deadline:04th Mar 2020

Keyskills

IT Manager

Company Profile

SAED provides innovative workforce solutions, connecting human potential to the power of business. Incorporating the latest technology, detailed research and expertise to anticipate and facilitate the current outlook and potential growth of the Kingdoms labor market and the changing world of work.
SAED provides large scale long term strategies, with the aim of improving and adding to the Saudi labor market. By researching in detail and providing relevant insights into the people searching for employment, entities looking to employ and the future of work. Examining the labor market, planning and executing employment strategies and applying technology systems to assist in the Kingdoms economic development.



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