Arabic/English speaking IT System Desk Analyst role in Dubai - 1102166

WTS Energy
  • Arabic/English speaking IT System Desk Analyst role in Dubai Jobs in Dubai - 1102166

    WTS Energy
  • 1 - 6 Years
  • Dubai - United Arab Emirates
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Job Description

WTS Energy is looking for an ArabicEnglish speaking IT System Desk Analyst to work in Dubai on a 6 month contract with the possibility of becoming permanent position later on

The client is an international Oilfield Service company with over 100,000 employees

Please see the job description below and the terms and conditions and let me know if you would like to discuss further

Positon ArabicEnglish speaking IT System Desk Analyst
Location DIFC, Dubai
Contract 6 month
Salary To be discussed
Start date ASAP

WTS Energy is currently looking for IT Professionals to work as IT Service Desk Analysts in their Middle East head office in Dubai As a Service Desk Analyst you will be expected to provide firstsecond level technical and administrative support for issues related to Laptops and associated hardwaresoftware, IP Telephony, Connectivity, Security, Servers, and Real time operations
The work timings will be in 9 hour shifts covering 7AM until midnight The Work Week is 5 days per week with a 2 day weekend that will rotate between Fri-Sat and Sat-Sun Work will continue on Public Holidays and employees will be compensated for same

Essential Responsibilities and Duties

Provides first line investigation and diagnosis for incidents
Resolves and closes incidentsservice requests as per help desk procedures & allocated timelines
Escalates unresolved incidentsservice requests within agreed timescales
Logs relevant incidentservice request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are up to date at all times until issues are resolved
Conducts customeruser satisfaction callbackssurveys
Completes assigned IT training roadmap
Mentors junior team members
Complies with QHSE and IT policies including continuous improvement initiatives
Liaises with clients, other SLB IT support groups and 3rd party providers when necessary


Previous Experience and Competencies

Bachelor in IT is preferred
2+ years experience supporting multiple operating systems and office automation applications
Basic experience in an IT service delivery support role
Experience working in a large customer-focused environment a plus
ITIL awarenesscertification preferred
Experience working in Application and Web development a plus
Microsoft certification preferred


Fluent in English and Arabic Other languages spoken within the Region are a plus (French)
Excellent customer interface skills
Good interpersonal communication skills
Understanding of customer satisfaction principles and practices
Team player
Ability to work under pressure
Ability to react against changes
Good organizational and time management skills
Good analytical and problem solving skills
Ability to understand a wide variety of documentation
Proactive and willing to go the extra mile

Profile Summary

Type:Company Job

Eligibility:Basic - Any Graduation


Salary:Medical insurance and return annual flights

Function:IT Software - Application Programming / Maintenance

Deadline:04th Mar 2020

Company Profile

WTS Energy is the leading Consultant/Manpower Supply company to the International Oil, Gas an Energy industry. We supply Consultants to the Projects and Operations of our Clients. We also perform Outsourcing Services like Project Recruitment Campaigns and Workforce Management in Oil and Gas regions around the world. We operate globally with offices in 12 countries.

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