Business Excellence Manager - 1135785

Budge Recruitment
  • Business Excellence Manager Jobs in Dubai - 1135785

    Budge Recruitment
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Job Description

We are looking for Business Excellence Manager who will mainly work with the Operations Manager to deliver a first-quality guest experience to all the Guests, ensure a high standard of staff competencies and a succession plan is exercised for every role within the department You will be reporting to the General Manager and will be responsible for;
Develop, implement and monitor the division in-house on job training & development strategy including testing and evaluating processes
Manage the division in-house staff cross-training and refresher strategy along with the Learning & Development Manager Build solid cross-functional departmental programs
Liaise with the department to ensure all staff is trained to a competent level according to the statutory authorities, manufacturers and organizations requirements Ensuring employees receive statutory required training
Identifying training and development needs within the department through job analysis, appraisal schemes and regular consultation with department managers, and then liaising with Learning & Development Manager to make sure that it is aligned with company P&P
Oversee the technical training for staff Liaising with managers and interviewing employees at all levels to identify and assess training and development needs Provide the report to the Operations Manager as well as the L&D Manager
Liaise with the Operations Manager as well as L&D Manager for the implementation of the career path strategy
Liaise with the Operations Manager as well as L&D Manager for the implementation of leadership development program
Develop, Manage and Implementing the Rules, Guest Behavior Guidelines and Competency criteria for the division
Preparing regular reports and track key operational performance indicators
Perform Duty Manager responsibilities
Maintain accurate weekly records and report on business activities
Assist in developing and drafting procedures and policies in accordance with good practice
Working with the HR as well as the L&D Manager Department to develop an inductionorientation and training program for all the staff
Managing and resolving any guest complaints and ensuring full records and reports are kept on all complaints and follow up proceduresactions are implemented
Supervise the planning & implementation of the guest service training and mystery shopping programs To develop quarterly mystery shopping action plans according the results obtained Develop an internal mystery shop program
Seek out new and innovative ideas for guest service and suggest improvement to Operations Manager

Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
Having an understanding of e-learning techniques, and where relevant, being involved in the creation andor delivery of e-learning packages
Manage Sawtona Survey and conduct deep dive sessions, review and implementation the approved action plan for each department and ensure all points are met
Audit training records and conduct quality checks for all departmentsstaffs compliance Report to be submitted to the Operations Manager as well as the L&D Manager
Manage, analyze, and report all guest feedback to the team (both qualitative and quantitative)
Respond to guest complaints from all sources Analyze for trends and initiative corrective action if necessary Manage all corrective action from both guest feedback, external, and internal audits
Develop the annual Strategy with Senior Team Managers and consultants if applicable Manage and communicate Strategy
Manage document management system Ensure all documents are up-to-date and assessed & refined systematically

Profile Summary

Type:Company Job


Role:Customer Service

Industry:IT-Hardware & Networking


Function:IT Software - DBA / Datawarehousing

Deadline:04th Mar 2020

Company Profile

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