Cluster Assistant Reservations Manager - 3425984

Fairmont Hotels & Resorts
  • Cluster Assistant Reservations Manager Jobs in Dubai - 3425984

    Fairmont Hotels & Resorts
  • 0 - 3 Years
  • Dubai (Dubai)
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Job Description

Cluster Assistant Reservations Manager

Primary Location United Arab Emirates-Dubai-Fairmont Dubai

Employee Status Regular

Cluster Assistant Reservations Manager

At Fairmont, every guest interaction is an opportunity to create a lasting memory Your leadership as Cluster Reservations Assistant Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all reservations reflect our guests preferences and anticipate their needs

UAE Cluster Reservations Center Overview

UAE Cluster Reservations Center sets the stage for Guest experiences of a lifetime Every day brings new challenges, new experiences and a chance to work with the best in the industry Our Guests recognize and appreciate the personal level of service they receive when making reservations with the UAE Cluster Reservation Centre This position will work for our UAE Cluster Reservation Centre located at Fairmont Dubai

Summary of Responsibilities

Reporting to the Director, Cluster Reservations, responsibilities and essential job functions include but are not limited to the following

To act as Reservations Manager in hisher absence and to support the Reservations team in achieving departmental objectives (ie Colleague Engagement, Score Card, Reservations Accuracy, Upselling, Shop call , conversion and abandoned percentage )
Leads the Reservations Colleagues ensuring proper, training and scheduling
To supervise colleagues within the department ensuring that standards and policies of service are maintained;
Conducts valuable performance reviews and provides on-going feedback to Reservations Colleagues while providing opportunities for learning and development
Find opportunities to exceed our guests expectations, ensure the right guest is in the right room, and enable our front line colleagues to deliver exceptional service during our guests stay
To be actively involved in inter-department committees as required
The scheduling of all reservation agents covering all shifts
Completion of the department monthly payroll
To assist in building of an efficient and engaged team of employees by having an active interest on their welfare, safety and development;
To ensure that all departmental reports and correspondence are completed on time and accurately;
To work closely with Front Office, Sales Departments and Finance department
Daily review on quality check to ensure tasks are completed efficiently and accurately


Self-motivated and able to make decisions in an unsupervised setting

Able to work well under pressure and take initiative;

Must be well organized and have excellent written and oral communication skills

Knowledge of Property Manager, CRS, Microsoft Word and Excel

Strong team player with excellent leadership skills;

Previous Reservations andor leadership experience is required

Visa Requirements

Please note that you must be eligible to live and work in Dubai We will assist successful applicants with the visa process and provide flights and accommodation

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit wwwfairmontcareerscom to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program An exciting future awaits!

Job Level Management Supervisory

Schedule Full-time

Shift Rotating Shift Work

Job Number DBI03073

Profile Summary

Type:Company Job



Salary:As per Industry Standards


Deadline:01st Feb 2025

Company Profile

Company:Fairmont Hotels & Resorts
Industry Hospitality & Tourism (Hotels/ Resorts)
Company Turnover 10000 - 10000+ Crores
Company Size 10001 - 10001+ Employees

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