Collection Executive Jobs in Dubai - 2742948

Job Description

Job Title Collection Executive
Language Requirement Bilingual
Job Purpose Work on delinquent accounts and collect due payments from delinquent customers by various modes of communication, for example; Telephone, Email, Personal Visit or Interview
Main Accountabilities
Key Responsibility
1       Follow up of accounts allocated and update information into collections systems
2       Ensure contact is made daily to the defaulted customers
3       Follow up and negotiate on overdue payments
4       Identification and timely follow up of Non-starter Skip Cases
5       Ensure proper documentation of collection related activities ( Card block unblock, address change, pick-ups etc)
6       Refer non-contactable cases to field collectors
7       Refer to Team Leader all refuse to pay, avoiding calls or broken promises for issuance of Legal notice
Technical Skill Competencies
1       In –depth business awareness awareness and  thorough understanding of financial service sector and the communities in which we operate
2       Thorough understanding of Banking practices and law, Good understanding of products & services
3       Good understanding of risk policies and procedure
4       Proven ability to understand and identify problems associated with reputations risk and  brand impact of issue situation
5       Good understanding of broader regulatory environment including relevant codes of practice
6       Professional knowledge of Internal & External communications disciplines
Knowledge and Expertise
Essential
1        Broad Banking experience in an International Environment
2       Customer relationship management experience
3       Ability to contribute effectively when working with senior colleagues across the breadth of business strategic issue
4       Strong Operational experience and sound commercial judgement within a business environment
5       Strong business insight and acumen
Preferred
1       Collection & Recovery experience within a bank