1128009
  • Customer Service Coordinator MISSA - Medical Devices Jobs in Dubai - 1128009

    Johnsons and Johnsons
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Job Description

Customer Service Coordinator MISSA - Medical Devices-000010B4DescriptionJohnson and JohnsonCaring for the world, one person at a time, inspires and unites the people of Johnson and Johnson We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people Employees of the Johnson&Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world We have more than 275 operating companies in more than 60 countries employing nearly 128, 000 people Our worldwide headquarters is in New Brunswick, New Jersey, USAOur culture is interconnected by the shared values of Our Credo Its a culture that celebrates diversity and diverse perspectives It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communitiesJohnson and Johnson Middle east covers 3 sectors Consumer, Medical Devices and Diagnostics and Pharma Generally covers Middle East, North Africa and Pakistan region, 37 countries; 300 employees across MENAP, with 37 NationalitiesPurpose of the positionResponsible for providing high level of customer service through timely and accurate order, processing as well as effectively managing customer orders In addition, is extremely customer focused in responding to customer enquiries, resolving customer complaints and in liaising with the European Distribution Center for timely shipment of ordersResponsibilities Owner of the Order Receipt and Processing on the system processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability Respond to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing Investigate and resolves customer complaints regarding billing, shipping delays and products Generate non-routine correspondence to secure additional customer information or resolve customer disputes Serve as liaison with sales, manufacturing, purchasing, engineering and shipping personnel to handle customer inquiries and complaints Conduct customer surveys Analyze and reports on results Tracks carrier performance and alerts management when performance metrics arent met Point of contact for customers for claims Place orders for replacement parts andor for correcting errors such as shipment of wrong item or shortages Compile shipping data and analyzes for trends in vendor performance Reports findings to management QualificationsEducation and Qualifications A Bachelors degree, preferably in Supply ChainExperience, skills and competencies High Sense of Customer Service and Ownership Ability to work on their own initiative and proactively interact with teams to obtain information Ability to identify areas that require improvements and suggest plans for remediation Ability to react quickly and decisively to constantly changing demands Excellent PC and data bases skills; JDE Primary LocationEuropeMiddle EastAfrica-United Arab Emirates-Dubai-DubaiOrganizationJohnson and Johnson Middle East FZ-LLC (8608)Job FunctionCustomer Service

Profile Summary

Type:Company Job

Eligibility:Unspecified

Role:Healthcare/Medical

Industry:Brewery / Distillery

Salary:Unspecified

Function:Hotels / Restaurants

Deadline:04th Mar 2020

Company Profile

Not Mentioned



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