Data Entry Agent - Ibis Hotel - 2863164

Client of Accor
  • Data Entry Agent - Ibis Hotel Jobs in Dubai - 2863164

    Client of Accor
  • 3 - 5 Years
  • Dubai - United Arab Emirates
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2863164

Job Description

Main Role & Objectives Update promptly and correctly all guest data (check in and check out) in the HEIS online system Main Tasks & Responsibilities Update promptly (within one hour from guest arrival or departure) all guest information in the HEIS on line system (check in and check out) Follow the FO procedures linked to the HEIS system Inform promptly the Assistant Manager or FOM whenever there are issues either with the system or with the data collected by the reception team Make a follow up with guest and Front office team if the data given for the in house guests are not correct Control that the system is always updated at the beginning and during every shift (AM, PM and night) In charge of filing all guest data after update in the HEIS system Handle all internal inquiries over the phone Read log book and follow-up when necessary Liaise closely with other sections of front office and other departments, eg Housekeeping, Sales, Engineering and F&B outlets & Banqueting, to be aware of the hotel activities Be aware of all relevant information in order to assist guests Usage of front office terminology Be able to assist the FO department in administrative tasks whenever requested (booking and ticket confirmation, typing and correspondence, copies and faxes, ) Able to replace the operator whenever necessary Keep the HEIS log book updated Attend departmental meetings and training programs

Profile Summary

Type:Company Job

Eligibility:Basic - Bachelor of Technology/Engineering

Industry:Wellness/Fitness/Sports

Function:IT Software - Application Programming / Maintenance

Deadline:15th Oct 2024

Desired Candidate Profile

None

Company Profile

Client of Accor



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