Engineer IN & VAS - 3346412

Huawei Telecommunication Pvt Ltd.
  • Engineer IN & VAS Jobs in Dubai - 3346412

    Huawei Telecommunication Pvt Ltd.
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3346412

Job Description

1 Responsible for handling the customer related trouble tickets and escalations with respect to the VAS IN nodes 2 Responsible for 1st level troubleshooting for customer related faults in the VAS IN network domain3 Escalation and coordination of TT to the L2 SLO team within the OLA for faults needing additional technical expertise4 Coordination with NOC Monitoring with relation to outages and known issues5 Responsible for ensuring the proper configuration as per the plan only6 Coordinating with the customers and other departments for various requirements 7 Responsible for checking the sample rating CDRs after the configuration8 Responsible for editing of configurations in products, service and sub service level10 Taking the traces for solution and troubleshooting the problem related to charging and billing 11 Assist in analyzing operational external & internal, Individual and team performance reports as per the requirements from the management team12 Ticket prioritization based on specified guidelines for Aging, Escalations and VIP cases13 Participate in regular meetings with teams and management

Profile Summary

Type:Company Job

Eligibility:(UG - B.Tech/B.E. - Any Specialization, Electronics/Telecomuni cation) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Industry:Animation

Salary:Not Disclosed by Recruiter

Function:Content / Journalism

Deadline:10th Jun 2020

Desired Candidate Profile

1. B. Tech 1 to 5 years of experience, (Internal/External Customer Engagement & Relationship Management) Interface with consumer external customers and internal counter parts teams in technology to speed up resolution of long pending and aging trouble tickets with close follow up and proper escalations mechanism 2. Working Knowledge tools like SMSC ReflectionX, MMSC Web browser, NTMS Web browser, NPS Web browser, RIM Web browser, eServe GUI and other operationally required applications3. Good Communication skills

Company Profile

Huawei Telecommunication Pvt Ltd. Huawei Telecommunications is a leader in providing next generation telecommunications networks, and now serves 35 of the worlds top 50 operators, along with over one billion users worldwide. The company is committed to providing innovative and customized products, services and solutions to create long term value and growth potential for its customers. Huaweis products and solutions encompassing wireless products (HSDPA /WCDMA /EDGE/ GPRS/GSM, CDMA2000 1xEV DO/CDMA2000 1X, TD SCDMA, WiMAX), core network products ( IMS, Mobile Softswitch, NGN ), network products(FTTx, xDSL, Optical, Routers, LAN Switch), applications and software(IN, mobile data service, BOSS), as well as terminals(UMTS/CDMA). Major products are designed based on Huaweis ASIC chipset and utilize shared platforms to provide quality and cost effective products. Huaweis global R&D centers are located in Bangalore in India, Silicon Valley and Dallas in USA, Stockholm in Sweden and Moscow in Russia in addition to those in Beijing, Shanghai, Nanjing, Shenzhen, Hangzhou and Chengdu in China.



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