ERC Senior Administrator - 3423762

Amazon UAE
  • ERC Senior Administrator Jobs in Dubai - 3423762

    Amazon UAE
  • 0 - 3 Years
  • Dubai (Dubai)
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3423762

Job Description

ERC Senior Administrator Job ID 1014409 | Amazon Middle East and NA FZ

DESCRIPTION At Amazon we believe that every day is still day one

We pioneer Were a company of pioneers Its our job to make bold bets, and we get our energy from inventing on behalf of customers Success is measured against the possible, not the probable For todays pioneers, thats exactly why theres no place on Earth theyd rather build than Amazon

This is your chance to make history Join the HR team for the Regional Shared Services located in Dubai, which supports Amazon across certain countries The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with English and Arabic (Tier 1) to join the new Shared Services Centre in Dubai Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment) This role is the front face of the service to the internal customers

Responsibilities
Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
Take ownership of customer employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions queries being resolved at first contact
Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns This could be via email, phone and chat instant messaging
Be part of a team that actively seeks customer feedback to improve levels of service
Participation in the continuous improvement of HR processes
Shift working patterns, 7 days a week (40 hours a week)

What we offer

Unlimited contract
Employee referral program bonus
Varying local discounts
Brand new office
Corporate events and team events
Possible internal andor international growth

BASIC QUALIFICATIONS Ability to read write and speak Arabic is a must
Experience with Call handling and HR Case Management tool is mandatory
Bachelors degree required from an accredited university
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Experience creating process documentation
Ability to self-audit for very high level of accuracy
Ability to prioritize workflow daily and ensure service levels are achieved at all times
MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
Established subject matter expertise in Client Servicing
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization
Should be flexible for working in 247 environment mandatory

PREFERRED QUALIFICATIONS
Has an experience in a HR Shared Service Environment
Has an experience in Peoplesoft
Has an HR Experience
Has worked in a Call Center environment

Job details

AE, Dubai

Profile Summary

Type:Company Job

Role:Administration

Industry:IT-Software

Salary:As per Industry Standards

Function:Administration

Deadline:23rd Aug 2020

Company Profile

Company:Amazon UAE
Website https://www.amazon.com
Industry Other Services (Other Services)
Company Turnover 1 - 100 Crores
Company Size 201 - 500 Employees



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