ExcellentOpportunity-SeniorSupportSpecialist - 2863268

  • ExcellentOpportunity-SeniorSupportSpecialist Jobs in Dubai - 2863268

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Job Description

Fundamental Components & Physical Requirements
Provides distributed desktop support, desktop and infrastructure maintenance, installation services, and problem resolution and help desk support (*)
Acts as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives
Manages administrative processes (asset management, De-acquisition, changeservice requests, and problem management) (*)
Installs Computer Equipment (Lease ReplacementsNew Hires, etc)
Handles incoming SPOC phone calls as assigned
May lead, develop and coach team members
Ensures customer business needs are met while adhering to corporate standards and meeting Service Level Agreements
Facilitates communication amongst customers, team members, and other AIS areas
May act as Project Leader for assigned initiatives
Installs new technology in field offices
Keeps current on new technology and its benefit to the company direction
Supports and tests IT Technology and provide feedback to appropriate AIS Units and may participate in research of non-standard product solutions to meet customer needs
Performs server Maintenance on the server equipment, may include installation of service packs, and upgrades when necessary, monitors tape backup process, and performs data restores when necessary (*)
Performs systems administration responsibilities including printers and host printer creationmaintenance
Performs and participates in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives
(Office ClosuresRestacksConsolidations), Major Project Initiatives (Application Rollout, Desktop Refresh, etc)
Must be able to lift minimum of 50 lbs (*)
Position will require 7x24 support and approximately 20-40% travel

Profile Summary

Type:Company Job

Eligibility:Bachelor's degree / higher diploma

Role:Support Services


Salary:US$4,000 - $5,000

Function:IT Software - Embedded / EDA / VLSI / ASIC / Chip Design

Deadline:15th Oct 2024

Company Profile

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