Field Expert Engineer - 3432647

  • Field Expert Engineer Jobs in Abu Dhabi - 3432647

  • 5 - 10 Years
  • Abu Dhabi - United Arab Emirates
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Job Description

Field Expert Engineer Critical Incident management is responsible for performing and supervising field installations, fault rectifications escalated to CIM team ensuring full customer satisfaction with solutions provided to fulfill the customer demands within the available provisions in Co

Installation and troubleshooting of eLife 3P services, IPTV, ADSL, DEL residential services

Installation and troubleshooting of IPVPN (L2L3), ISDN-PRIBRI, X-Press connect, Internet Leased Lines, SIP-Trunks, Business Quick Start, Business In a Box, PABX services

Installation and configuration of ADSL Routers, Ethernet Switches, Cisco Managed routers, IPTV, Telephone services, PABX Devices, ONTs, IAD devices

Ability to respond in emergency situations with least possible delay maintaining high availability

Through understanding of TCPIP, ICMP, IGMP, BGP, EIGRP, OSPF, RIP, MPLS protocols and troubleshooting

Ability to assess the situation and self-configure to liaise with stakeholders

Ability to lead a small team of engineers to perform assigned task by the CIM lead

Ability to through understand the customer demands with regards to Telecom services and other associated subsequent services (ex- gaming demands, home monitoring, home automation, CCTV, Fire alarms, etc)

Ability to understand fixed access network elements and structures in assessing and providing solutions to customers

Ability to analyze, design and implement Wi-Fi solutions and conduct troubleshooting to identify lags and provide resolutions

Ability to analyze, design and implement LAN solutions and conduct troubleshooting to identify lagsbottlenecks and provide resolutions

Ability to conduct throughextensive troubleshooting engaging multiple stakeholders such as IP-Core, Access Network operations, etc

Ability to communicate with the customers to understand their demands, propose solutions and align with the management in moving forward

Conducting analysis to identify areas of improvements, capture feedback and develop proposals to management with RCA

Participate in investigations associated to misconductmisuse of services, behavioral issues; provide with investigation reports and findings to enhance service quality of organization and customer experience

Through understanding of Fixed access network elements and the ability to work with them (ex- Drop fibers, Multi core fibers, Drop closures)

Through understanding of the back end network elements and setup such as OLTS, Exchange networks, Core routers, data routers

Ability to perform termination of Drop fiber with Fast filed connecters and splicing, multi core fiber ribbon and single strand splicing

Ability to use Fujikura, Sumitomo and corning tool kits and PRIBRI, EXFO testers

Ability perform Wire shark, RFC2544, BERT, Loop, Ethersam tests

Ability to performguide structured cabling requirements for both consumer and business customers

Through understanding of FTTH network, its concepts and applications and understand UGUC diagrams, design plans

Ability to prepare network diagrams and plans (GPON LAN WAN)

Through understanding of Server and workstation operating systems, software applications (Windows servers, Linux servers, Mac Oss, Windows desktop versions, Ubuntu, etc) and complex networks in order to troubleshoot and guide subscribers

Profile Summary

Type:Company Job

Eligibility:Master of Science, Bachelor of Science, Diploma.

Industry:Telecom / ISP


Deadline:15th Feb 2025

Desired Candidate Profile


Company Profile

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