• Global IT Service Desk Jobs in Abu Dhabi - 2302282

  • 3 - 5 Years
  • Abu Dhabi - United Arab Emirates
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Job Description

At least 24 months of telephone based IS Help Desk or Service Desk experience within a large call center environmentAble to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical levelAble to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etcAbility to understand and follow technical documentationUse of remote ControlRemote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etcUsing a call tracking or IT service management SystemAbility to maintain focus and handle multiple tasks or conversations at the same timeTracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely mannerMonitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposesFulfilling customer requests in timely and highly customer-service oriented mannerParticipating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callersFollowing the Firms established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing best practice documentation, proper escalation procedures, etcHandling other tasks and projects as required for supporting the overall operations of the Service DeskOver 5 Years experience in selected area of expertiseUAE local experience is requiredDriving licenseArabic language is a plusAt least ITIL foundation level is required

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:IT-Software/ Software Services

Function:IT Software

Deadline:18th Mar 2020

Desired Candidate Profile

Global IT Service Desk

Company Profile

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