Guest Relations Manager Arabic Russian Speaker - 3431266

Fairmont Hotels & Resorts
  • Guest Relations Manager Arabic Russian Speaker Jobs in UAE - 3431266

    Fairmont Hotels & Resorts
  • 1 - 10 Years
  • UAE
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3431266

Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts Showcase your leadership and interpersonal strengths as Guest Relations Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service

Hotel Overview Ideally situated on the Arabian Gulf in Ajman, UAE, Fairmont Ajman has opened May 2015 The hotel close proximity to both Sharjah and Dubai airports The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities

Summary of Responsibilities

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Lead and manage all aspects of the Guest Services department and ensure all service standards are followed

Handle guest concerns and react quickly, logging and notifying proper areas

Conduct regularly scheduled departmental meeting

Manage the departmental budget

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned


REQUIREMENTS

Qualifications

Previous leadership experience in a similar role required

Previous PMS experience required

Computer literate in Microsoft Window applications required

UniversityCollege degree in a related discipline an asset

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa REQUIREMENTS Please note that you must be eligible to live and work in Ajman We will assist successful applicants with the visa process and provide flights and accommodation

APPLY TODAY Whether youre launching your career or seeking meaningful employment

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program An exciting future awaits!

Profile Summary

Type:Company Job

Deadline:13th Feb 2025

Company Profile

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, Londons The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the worlds largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!
With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the worlds most unforgettable destinations, Fairmonts unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.
We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests



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