2175876
  • Home Planning Advisor | Jobs in Dubai - 2175876

    AL-FUTTAIM GROUP
  • 2 - 3 Years
  • Dubai (Dubai)
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Job Description

Location Dubai, AE

Company Al Futtaim Private Company LLC

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees Youll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

About Al-Futtaim IKEA

GROWING TOGETHER

We are a values-driven company with a passion for life at home Our vision is to create a better everyday life for the many people

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates

About You

You are passionate about selling and getting the best for the customer You are driven to exceed your goals You are interested in peoples everyday life at home and in home furnishings You enjoy working in a fast-paced and future-oriented environment

Whats more, we believe that you have the following knowledge, capabilities and motivation

Live and share the IKEA values every day
Higher Secondary
2 to 3 years Retail sales experience

Commercial awareness

Strong customer service skills with a friendly approach

Fluency in Written and spoken English

About the Role

You are responsible for individual sales targets and provide Key Performance Indicators (KPIs) and regular feedback to management to ensure that the store sales targets are achieved You offer a highly efficient, courteous and accurate service of home planning for furniture and furnishings and recommend co-ordination to customers that require assistance for small businesses or homes You safeguard that cash is dealt with solely and that only customers needing assistance with the planning of their home or business are scheduled for consultations

Key Specific Accountabilities

Operational

Plan meetings with customers according to the scheduled work load convenient to both the co-worker and customer in order to guarantee proper planning
Ensure that an updated list of stock levels is available, so that customers are told of any problems with the choice of their furniture and furnishings and recommend solutions based on stock availability
Maintain accurate and up to date knowledge of the different style groups available as to ascertain that customers are given well planned home furniture and furnishing solutions, in line with the commercial priorities within the store and moreover make sure that customers requests are understood and fulfilled
Provide regular feedback to the Sales Manager Furniture Market hall of any irregular orders required and give feedback of any regular out of stock articles, so that the range department can rectify these deficiencies

Customers

Ensure that customers orders are co-coordinated with in-store logistics to avoid that stock levels are interfered with for other store customers
Provide friendly and professional service to all customers that require assistance and follow through with any queries and questions that are required to achieve efficient and excellent customer service

Contact the customers after the completion of delivery and assembly and rectify any complaints immediately to project commendable customer support

Commercial

Meet pre-set sales targets and communicate constantly to the management opportunities on how to achieve optimal sales, which will also help to improve efficiency of the home planning
Be constantly aware of the department sales, individual sales and the store sales targets, so that corrective action can be taken to achieve these targets
Initiate sales steering with the view of improving the margins and reducing the level of outgoing articles
Provide weekly and monthly KPIs to enable the department to achieve improvements and required results throughout the year and in line with that to guarantee complete customer service and repeat business
Have a very strong level of communication with the line managers, in-store logistics co-workers, specialist sales executives (sales seniors) and the customer service department to ensure relevant information is passed on to the concerned people

Schedule convenient delivery and assembly times with the customer and customer service department and update these departments with any changes or potential requirements to enable the business to function as efficiently as possible

Communicate with the contract sales department should a query for their services be requested, and this must also be followed in the case of faxes, E-mails and telephone calls etc to avoid losing any business opportunities

A few more things for you

Interest Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish

Before you click, apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application

Profile Summary

Type:Company Job

Role:Recruitment

Industry:Consumer Durables/FMCG, Retailing

Salary:As per Industry Standards

Function:HR/PM/IR/Training

Deadline:16th Jan 2020

Keyskills

talent acquisition

Company Profile

Company:AL-FUTTAIM GROUP
Industry Retail, Shops, Malls (Home Appliance/ Consumer Electronics Dealers, Service Centres)



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