• Housekeeping Shift Leader Jobs in Dubai - 2301495

    Lapita, Dubai Parks and Resorts, Autograph Collection Hotels
  • 2 - 3 Years
  • Dubai - United Arab Emirates
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2301495

Job Description

JOB SUMMARYMaintaining and supervise an efficient cleaning and servicing operation to rooms, bathrooms, corridors, Public Areas and service areas as allocated To make sure all rooms are cleaned, inspected and maintained up to Marriott standards and guest satisfaction Training and developing the other Housekeeping associates To maintain costs within the Department To obtained the highest possible and balanced Brand Standard audit certification and departmental productivityCandidate ProfileSkills and Knowledge Communication skills Ability to interact with different cultures Ability to balance department guests and associates needs Training skills Good oral and written communication skills in English Able to work under pressure at times Ability to be versatileBusiness ResultsBalanced Scorecard Results Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market shareEssential FunctionsTo be changed and ready for work at appointed time as shown on Rota Ensuring your uniform and badges are worn as to Hotel Standard If you are sick, ring in before duty commences and speak to the Assistant Housekeeper, Housekeeping ManagerTo sign for any keys you may have and to be responsible for that key during your shift Never loan your key to anyone, even a work colleague Return and sign key back in before leaving the hotelTo conduct departmental opening up closing down procedures according to shift allocationTo systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standardsTo supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standardsTo regularly hand back ready rooms to reception to ensure that no guests are waiting for roomsInform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versaTo ensure any VIP or special requirements are provided and are ready for guests on arrivalTo make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associatesThe co-ordination of training and orientation of your team members Maintaining training records and updating accordingly and assisting in the measuring of Hotel standardsReport and follow up on all maintenance requests on a daily basisEnsure that occupied rooms are serviced no later than 1500 hoursEnsure that the Do not Disturb policy and procedures are followedConduct the correct hand over procedure for each shiftTo assist in InventoriesTo attend or hold training sessions when requiredTo carry out your teams 1;1 meetings and staff appraisalsTo assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and developmentTo assist in maintaining discipline within departmentTo ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requestedTo supervise the deep cleaning of bedrooms, changing of shower curtains etcTo ensure all requests from guests are carried outOn completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidyTo ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signedTo maintain a smooth working relationship with associates of other departmentsTo ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standardTo be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all timesTo report to the office co-ordinator any maintenance faults or hazards in public area, corridor or equipment immediatelyTo report to the office co-ordinator any damaged fixtures and fitting which needs replacementsTo ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shiftTo follow the correct procedure for the storage and recording of lost propertyTo be aware of all current Company and Departmental Policies and Procedures Ensuring that these are adhered to at all timesTo attend all Statutory Training, Job Training Sessions and Communication MeetingsAttends meetings and training sessions courses that may be beneficial to you and your department on request from your director of servicesTo be aware of and carry out all Hotel SecurityTo report any suspicious person(s) or packages immediately to the duty managerTo be aware of the Health, Safety and Hygiene Regulations at workTo take correct action in the event of a fire Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarmTo maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if knownTo ensure any guest complaints are investigated and rectified to the guest s satisfaction immediately Any serious complaints should be referred to the Director of services for her attentionCo - operate and communicate with your associates, supervisors and management to ensure effective team work and high moraleFamiliarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistentlyHave a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful mannerFollows all procedures set up for the protection of the environment within the hotel and groundsTo carry out any other reasonable task as requested eg checking public areas

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:18th Mar 2020

Desired Candidate Profile

Housekeeping Shift Leader

Company Profile

Not Mentioned



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