IT Support Engineer - 2682448

Delta Partners
  • IT Support Engineer Jobs in Dubai - 2682448

    Delta Partners
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2682448

Job Description

Scope and responsibilities


IT Support (remote and on-site)

Problem investigation

Problem diagnosis

Solution implementation

Documentation of actions and findings

Updating the internal customer throughout process of the problem definitionsolution

Escalation of problems where appropriate to line Manager

Set up of user accounts

Pro-active support - on-going maintenance and monitoring of systems in accordance with appropriate plans

Preparing new computers for new entrants and replacements

Troubleshooting servers and other Audio Video infrastructure

Ongoing documentation and updating of records regarding supported networks
Manage Contractual Relationship with suppliers


Manage Delta Partners  account with telecom Operators regarding mobiles and internet

Negotiate new suppliers for all IT requirements

Follow up with telecom partners regarding any user issues

Manage all the paper work in this regard
Knowledge experience skills


Minimum of 1-3 years’ experience IT Support, Network engineering

Academic qualifications in IT related subject

Windows client (windows 7, 8) operating System installation, configuration and troubleshooting

Mac Hardware and software installation, configuration and troubleshooting

Windows server operating system installation, configuration and troubleshooting

Server Hardware support and troubleshooting (Raid Configuration, Virtualization)

Active directory administration        (user creation, group management, group policy)

DNS troubleshooting techniques

Networking skills (LAN, WAN and WLAN)

Laptop Hardware maintenance (change keyboard, HD and memory)

Email Clients Configuration and troubleshooting (Outlook, Outlook for MAC, Mail for Mac, Blackberry and

mobile devices)

Printers’ installation, configuration and troubleshooting

Familiar with users and servers backup applications

Familiar with AudioVideo Equipment (video conference and Projectors)

Familiar with antivirus applications

Familiar with IP phone systems
Personal Attributes


Proven customer service & technical support experience within previous client facingdesk side roles

Solution oriented person, organized and strategic with a high attention to detail

Honest and trustworthy

Confident in leading internal projects

Ability to prioritize workload and multi-task

Pro-active, Dedicated to meeting deadlines and able to manage stress if necessary

Possess cultural awareness and sensitivity

Willingness to commit toalign with company culture and values

Profile Summary

Type:Company Job

Eligibility:Bachelor's Degree

Role:Software Engineer/ Programmer
System Administrator
Technical Support Engineer

Industry:Brewery / Distillery

Function:IT

Deadline:07th Oct 2024

Company Profile

Delta Partners is the leading TMT advisory and investment firm in emerging markets. With more than 180 professionals, the firm operates across 50 markets in the Middle East, Africa, Eastern Europe, Emerging Asia and Latin America. Delta Partners provides three synergistic services: management advisory, investments and corporate finance from its offices in the UAE, South Africa, Spain, Singapore and Colombia. Delta Partners delivers tangible results to its clients and investors through its exclusive sector focus on telecom, media and technology, along with a unique approach to services, combining strategic advice and a hands-on pragmatic approach.



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