IT Support Techncian - 3431971

Amazon UAE
  • IT Support Techncian Jobs in Dubai - 3431971

    Amazon UAE
  • 0 - 3 Years
  • Dubai (Dubai)
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3431971

Job Description

IT Support Techncian Job ID 1084487 | Q-Express Documents Transport

DESCRIPTION Role is based in South Dubai, UAE

IT Support Technician
Our overall mission is simple we want Amazon to be the place where our customers can find, discover and buy anything online Whatever our customers want, we will find the means to deliver it With your help, Amazon will continue to enable people to discover new worlds and implement innovation
This is your chance to make history
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network

As an IT Support Technician you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as provide day to day end user support to meet our operations present and future business needs

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements

Business Area Operations Fulfilment Centre and Logistics
Operations is at the heart of the Amazon customer experience Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good
The Ops teams in our Fulfilment Centers are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it OpsTechIT is at the heart of this process and as an IT Support Technician you will interface directly with Operations teams and act as the interface for other IT support teams as required

Responsibilities
Putting your customers first, you will provide a 1st 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support

The extent of your responsibilities will include but not be limited to

Installation, maintenance and support of IT equipment including (but not restricted to) laptops, desktops, printers, scanners, thin clients, telecoms equipment and workstations to the required specification Some cabling work will also be required (after training)
Management of imaging of workstations, laptops, tablets, handheld scanners, etc
Carrying out and supporting the execution of change management requests as required (which may include out of hours work)
The management of Asset and Inventory databases performing regular checks audits in line with global standards and to ensure sufficient IT spares are available to meet business needs
Carrying out and supporting asset management processes including Return Merchandise Authorization (RMA) processes with suppliers
Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines whilst delivering outstanding levels of service to your Customer base
Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance Continuously look to improve equipment efficiencies and cost reductions accordingly
Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards
Providing technical supportinput to site and team projects and initiatives
Conducting end user equipment trials and testing
Undertaking ad-hoc requests and tasking as and when required
Providing assistance to senior engineers as required (which may include out of hours work and travel)
Managing shift daily Infrastructure and Distribution Frame (MDFIDF) audits and checks, including the production of shift daily reports
Ability to undertake physical labour in accordance with Amazon health and safety standards
Help maintain a clean working environment

Please note IT Support Technicians are required to work on day and night shifts, 6 days per week IT Support Technicians may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height)

BASIC QUALIFICATIONS The successful candidate will have
Experience in MS Windows and Office System Support, Linux and basic networking troubleshooting skills
A good understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
Demonstrable methodical problem solving and excellent analytical skills
Good English communication skills (written & verbal) and be able to communicate technical information to non-technical audiences
A strong sense of customer service and demonstrable history of excellent customer-facing skills
Able to keep others informed of information that contributes to the performance of the team, department or company (Team player)
Be self-motivated and able to work alone as well as part of a team
Able to prioritize in a complex, fast-paced environment
Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements
A willingness to roll their sleeves up and be hands-on
Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly
Ability to be flexible in working hours and shift patterns to provide cover for operational requirements

PREFERRED QUALIFICATIONS
Were looking forward to receiving your application, preferably in English
Amazon is an equal opportunities employer We believe passionately that employing a diverse workforce is central to our success We make recruiting decisions based on your experience and skills We value your passion to discover, invent, simplify and build
Amazon takes data protection seriously and respects EU and local data protection laws Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company Amazon will not share your personal information with any third party without your prior consent As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider

Job details

AE, Dubai

Engineering and IT

Operations, IT, & Support Engineering

Profile Summary

Type:Company Job

Role:H/W Installation/Maintenan ce

Industry:IT-Software

Salary:As per Industry Standards

Function:IT Hardware : Hardware Products & Services

Deadline:14th Feb 2025

Company Profile

Company:Amazon UAE
Website https://www.amazon.com
Industry Other Services (Other Services)
Company Turnover 1 - 100 Crores
Company Size 201 - 500 Employees



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