L&D Manager - 2295692

L&D Manager W Hotels
  • L&D Manager Jobs in Abu Dhabi - 2295692

    L&D Manager W Hotels
  • 2 - 3 Years
  • Abu Dhabi - United Arab Emirates
Login to Apply Register and Apply

Job Description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head Our irreverent attitude and taste for excess redefine revelry for the modern jet set Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeatWe share our guests passions, providing insider access to what s new and what s next Moderation is not in our vocabulary and we know that lust for life demands more, not less W guests soak it in and live each day with a mantra DetoxRetoxRepeat If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W HotelsJOB SUMMARYHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision Works with property leadership team to identify and address employee and organizational development needs The position is responsible for ensuring effective training is in place to enable the achievement of desired business results Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs Measures the effectiveness of training to ensure a return on investmentCANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainerOR4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience requiredCORE WORK ACTIVITIESAdministering Employee Training ProgramsPromotes and informs employees about all training programsDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relationsHelps employees identify specific behaviors that will contribute to service excellenceEnsures employees receive on-going training to understand guest expectationsUses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skillsMeets with training cadre on a regular basis to support training effortsObserves service behaviors of employees and provides feedback to individuals andor managersEvaluating Training Programs EffectivenessMonitors enrollment and attendance at training classesMeets regularly with participants to assess progress and address concernsPartners with operational leaders to assess if employees demonstrate effective technical and leadership skillsReviews comment cards, guest satisfaction results and other data to identify areas of improvementMeasures transfer of learning from training courses to the operationEnsures adult learning principles are incorporated into training programsDeveloping Training Program Plans and BudgetsEnsures all training and development activities (department specific and general property training) are strategically linked to the organization s mission and visionIdentifies performance gaps and works with managers to develop and implement appropriate training to improve performanceMakes any necessary adjustments to training methodology andor re-trains as appropriateAligns current training and development programs to effectively impact key business indicatorsEstablishes guidelines so employees understand expectations and parametersDevelops specific training to improve service performanceDrives brand values and philosophy in all training and development activitiesIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvementManaging Training BudgetsParticipates in the development of the Training budget as requiredManages budget in alignment with Human Resources and property financial goalsManages department controllable expenses to achieve or exceed budgeted goalsUtilizes P-card if appropriate to control and monitor departmental expendituresMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Bachelor of Business Administration(Managem ent).

Industry:Hotels / Hospitality


Deadline:11th Mar 2020

Desired Candidate Profile

Customer service, Hospitality, Organizational development

Company Profile

Not Mentioned

New Job Seeker

Register With Us

Upload CV

Max 2 MB, doc, docx, rtf, pdf
We will fill your details