LANGUAGE EXPERTS(ARABIC)3rd Mar-7th Mar(Airline Call Center in Dubai) - 2682944

Interglobe Enterprises Limited
  • LANGUAGE EXPERTS(ARABIC)3rd Mar-7th Mar(Airline Call Center in Dubai) Jobs in Dubai - 2682944

    Interglobe Enterprises Limited
  • 0 - 6 Years
  • Dubai - United Arab Emirates
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2682944

Job Description

Job Description


Achieve the required Quality Score by following all the established parameters

Responsible for handling calls in a courteous, friendly and professional manner according to company procedures



Provide Quality Customer Service first call resolution

Respond to a high volume of telephone inquiries about the companys products or services by following standard scripts and procedures Take phone calls from customers and collect information pertaining to flight bookings

Probe and understand the requirements or problems of the customer

Provide valid solutions to the customer and provide any additional customer service education as needed

Maintain knowledge of products, pricing promotions, procedures and other important issues through management communications, meetings, customer focus groups and formal training

Inform customer about the changes to flight schedules and cancellations Help customers reschedule their flights

Offer additional services including upsell and cross-sell of optional extras and ancillary products as indicated by the business



Maintain AHT at the established level

Processing the established daily metric, while maintaining an average talk time consistent with current business needs



EDUCATIONAL QUALIFICATIONS

High school or diploma in any discipline

Certification in any travel related courses will be an added advantage

Experience in a reputed travel agency andor Airlines in the areas of reservation, re-scheduling, cancellation, ticketing, customer Service will be preferred

CONTACT PERSON YOGESH TRIPATHI

TIMINGS 1000 AM - 400 PM (SUNDAY-THURSDAY)

VENUE InterGlobe Technologies
4th floor
Arab Company For Shared Services (ACSS) Building
Dubai Outsource Zone
PO BOX 345900

Walk-in to our office any time between 1000 AM 400 PM Sunday to Thursday

InterGlobe Services and Technologies FZ LLC
4th floor
Arab Company For Shared Services (ACSS) Building
Dubai Outsource Zone
PO BOX 345900

CONTACT NUMBER 04365010103
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Profile Summary

Type:Company Job

Eligibility:Basic - Any Graduation, Diploma, Secondary School, Intermediate School

Industry:Aviation / Aerospace Firms

Function:ITES / BPO / KPO / Customer Service / Operations

Deadline:07th Oct 2024

Desired Candidate Profile

None

Company Profile

About CompanyInterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies.