LANGUAGE EXPERTS-NORWEGIAN/FRENCH/RUSSIAN Jobs in Dubai - 2682943

Job Description

About Company

InterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies

Established in 1998 - world leader in travel distribution and travel related services- IGT employs 4200 professionals in India and International locations

Services Offered

IT services Spanning across Open Source systems & Mainframe technologies, IGTs offerings include Application Development & Maintenance, Loyalty Program Management, Airline Distribution System, Internet Booking Engines and Enterprise Solutions Management

BPO services At its India (Gurgaon) based facility, IGT offers its clients avant-garde call center technologies, rigorous process & quality focus conforming to international standards and best practices Services include BPO Consulting, critical Customer Interaction services, Back Office Solutions, Fares Management and IT enabled Back Office processes

This is the exciting world of IGT solutions To know more about us, please visit us at wwwigtin



JOB PURPOSE

Summarise in one statement why your job exists; and how it contributes to the overall missionobjective of the organisation This would entail providing support in many varieties on Airlines customer service requests on social media platforms via salesforcecom in NorwegianFrenchRussian Language The goal is to meet the Service Level Agreements as agreed with the client



Social Media Agent NorwegianFrenchRussian Language


MAJOR ACTIVITIES

1 Understand the system and execute operations as per the Standard Operating Procedures and as directed by the client


Manage social media servicingcampaigns and day-to-day activities on Salesforcecom in a 247 environment
Manage presence in social networking sites including Facebook, Twitter, and other similar community sitesplatforms


2 Effective Communication
Should be able to effectively resolve all customer queries

3 Taking necessary initiatives to meet the defined deadlines


4 Honouring feedback from the management supervisors on a constant basis


5 To provide timely daily reports to the respective supervisors


KEY DECISIONS


Achieving the expected Quality and service level targets



EDUCATIONAL QUALIFICATIONS

Graduate in any discipline with good academic profile - Mandatory

Certified in NorwegianFrenchRussian Language High level of and proven experience in both Written & Spoken - Mandatory

Excellent English Written skills

CONTACT PERSON YOGESH TRIPATHI

TIMINGS 1000 AM - 400 PM (SUNDAY-THURSDAY)

VENUE InterGlobe Technologies
4th floor
Arab Company For Shared Services (ACSS) Building
Dubai Outsource Zone
PO BOX 345900

CONTACT NUMBER 04365010103
wwwigtin