Manager, Specialised Collection, Retail Clients - 3425997

Standard Chartered Bank Ltd
  • Manager, Specialised Collection, Retail Clients Jobs in Dubai - 3425997

    Standard Chartered Bank Ltd
  • 0 - 3 Years
  • Dubai (Dubai)
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Job Description

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities


Ensure that the Collections Strategy & processes for pertaining to Specialised Collections are followed and executed as set by Management
Ensure that staff is being made aware of the new process & strategies implemented
Renew and develop collection processes and enhance them as per the requirement of Group standardsRegulator
Managing Country Retail Legal portfolio of SecuredUnsecured loans (Collection and Recovery) and Enhance of performance through Litigation


Accountable for all costsexpenses of legal team, ensure adequacy of accruals in the collections cost centres
Monitor the billing, accrual forecasts and MIS for law firms
Manage and lead regular meetings with the law firm(s) to ensure consistent performance and constant engagement
Ensure law firm invoices are processed accurately for Criminal and Repo cases and on timely basis
Ensure all approvals related to costs are obtained prior filing criminalrepo and car sale cases and in line with department accruals
Escalate, where appropriate, to the senior management and law firm(s) on pending cases where TAT is exceeded and ensure prompt resolution
Filling of cheque ounce complaints for all products on the recommendation of respective Managers
Ensure timely repossession and sale of identified vehicles to support auto recovery budgets
Provide timely information analysis and detailed statistical reports to internal stakeholders


Ensure Legal policies and procedures comply with Group Policies and standards Assure proper and updated documentation of legal policies and procedures are maintained at all times
Accountable for satisfactory closure of issuesgaps arising from Audit
Ensure timely communications are sent to the customers notifying them on filing cases with the local authorities
Manage and ensure all the various procedure stages of filing cases are updated to the CACs system to comply with the legal policy to facilitate the data when required by the units within the collection department
Manage and control all matters in relation to legal accounts by constantly reviewing litigation procedure to ensure early recovery actions are taken to maximise prospects of recovery
Ensure Specialized Collection function and third party law firm compliance to the Group Code of Conduct

People and Talent

Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Oversee career development plans of key resources; to assure robust succession planning

Risk Management

Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities including but not limited to customer data privacy, physical contact and use of third party agency guidelines
Implement the Operational Risk Framework as planned and on a timely basis, and proactively Ensure proper identification of the material risks and maintaining and effective control environment
Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them


Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
Responsible for assessing the effectiveness of the Groups arrangements to deliver effective governance, oversight and controls in business and, if necessary, oversee changes in these areas

Regulatory & Business conduct

Display exemplary conduct and live by the Groups Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Lead the Specialised Collections team to achieve the outcomes set out in the Banks Conduct Principles [Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Raise the bar on conduct , strengthening regulatory relationships, enhancing engagement with people and reinforcing collaboration as One Bank

Key Stakeholders

Senior Manager , Secured & SME (SB only ) Collections
Senior Manager, Unsecured Collections
Senior Manager, Collection Analytics & Strategy
Senior Manager, Recovery & Third Party Management
Legal & Compliance
Law Firms
Recovery collection

Other Responsibilities

Embed Here for good and Groups brand and values in UAE Retail Collections & Recoveries unit

Our Ideal Candidate

Career Development Banking Program (Tawteen)
Relevant years of experience in Collection
Languages Arabic English

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary

Type:Company Job

Role:Cost Accounting/ ICWA

Industry:Banking/Financial Services/Broking

Salary:As per Industry Standards

Function:Accounting/Tax/Company Secretary/Audit

Deadline:01st Feb 2025

Company Profile

Company:Standard Chartered Bank Ltd
Industry Banking, Financial Services & Insurance (Banking - Retail, Corporate, Co-operative)
Company Turnover 10000 - 10000+ Crores
Company Size 10001 - 10001+ Employees

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