Regional Customer Service Executive - 1172989

Nestle Middle East
  • Regional Customer Service Executive Jobs in Dubai - 1172989

    Nestle Middle East
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Job Description

- To manage effectively all system transactions related to Orders, Claims, Returns& Refusals (CRR), Samplings, Donations and Vendor Transfer processes
- To ensure execution accuracy, timeliness and Customer engagement initiatives to drive agreed levels of service and satisfaction

Major Responsibilities

Order Management
-Understand the customers contact and order methodsfrequency whilst promoting efficiency of tools to achieve error free data
-Understand system alerts indicating order, delivery or billingcredit control issues surrounding the order process
-Manage customer event or promotional order activities in conjunction with Generating Demand
-Application of reason code methodology to record appropriately all changes within customer orders (SP& DP alignment for stock related and market rejections from OPC)
-Manage Direct Delivery Order& settlement process
-Maintain Quota provided for OPC (Operational Country) and report the status of consumption
-Define& set in system product substitution rules in agreement with OPC
-Liaise with OPC on allocation of critical stock to manage demand
-Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow
-Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed)

Maintain customer master data regarding
- Customer point of contact for Order
- Follow up on Direct Customer Orders
- Product portfolio for each OPC
- Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material product master data thereby building a good rapport with customers

CRR (Claims, Returns and Refusals)
- Timely execution of CRR documents received from OPC
- Reconciliation of total CRR document received vs executed
- Provide visibility to OPC on open transactionshighlighting non receipt of stocks in system (GRN)
- Proactively share with OPC the analyzed number, value, frequency of claims, returns and refusals
- Promote and take advantage from reason code methodology for reporting

CFR (Case Fill Rate)
- Access or maintain information regarding service level
- Monthly Weekly CFR report with reason code analysis

- Contribution to team meetings and decision making
- Prepare, attend, participate and communicate in cross stream meetings such as daily, weekly operational reviews
- Resolve issues problems utilizing NCE toolsRequirements- Arabic language as mother tongue;
- 2- 3 years of preferably operational experience in Customer Service in a similar market environment or trade structure or relevant operational experience in Generating Demand eg Sales or customer administration
- Experience with order management or direct sales environment
- Experience for with Customer
- Operational experience in Supply Chain functions
- Experience in related business improvement projects
- Create Purchase Request (PR) for supply chain specific stationeries (Invoice papersCGRF & Sampling Books etc)

Profile Summary

Type:Company Job

Role:Regional Customer Service Executive

Industry:Courier/ Transportation/Freight

Function:IT Software - Systems / EDP / MIS

Deadline:25th Feb 2020

Company Profile

Nestl with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestl and is today the worlds biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.
The Companys strategy is guided by several fundamental principles. Nestls existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Companys priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.

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