• Resident Relations Agent Jobs in Dubai - 2301537

    Marriott Hotels Resorts /JW Marriott
  • 2 - 3 Years
  • Dubai - United Arab Emirates
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Job Description

Job SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key Process all payment types such as room charges, cash, checks, debit, or credit Process all check-outs including resolving any late and disputed charges Answer, record, and process all guest calls, messages, requests, questions, or concerns Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guestsvisitors and dispatch bell staff or valet staff as needed Supply guests with directions and information regarding property and local areas of interest Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Complete designated cashier and closing reports in the computer system Cash guests personal checks and travelers checks Count bank at the beginning and end of shift Balance and drop receipts according to Accounting specificationsFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:18th Mar 2020

Desired Candidate Profile

Resident Relations Agent

Company Profile

Not Mentioned

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