Sales Consultant - 3423821

  • Sales Consultant Jobs in Dubai - 3423821

  • 5 - 8 Years
  • Dubai (Dubai)
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Job Description

PreSales Consultant - Genesys | Al Futtaim Technologies | Dubai, UAE

Location Dubai, AE

Company Al Futtaim Private Company LLC

Job Requisition ID 46401

No two days are the same at Al-Futtaim, no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees Youll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

Come join us to live well, work better, and be the best

The Presales Consultant - Genesys operates within the context of identifying with business and IT stakeholders, opportunities for digital transformation of customer experience customer engagement, contact center, customer journeys, and process optimizations to achieve professional services and software revenue for Al Futtaim Technologies CX offerings like Genesys, CRM and CX Analytics This incumbent requires helping customers traverse though digital transformation of the customer experience platform increasing proliferation of Al Futtaim Technologies professional services and products solutions both in terms of both - scale of adaption and maturity sophistication of CX within existing accounts, and acquisition of new business from other customers for similar purpose It is therefore very important to have quality engagement with senor business management of customers, sound customer relationship management and customer advocacy to ultimately achieve Al Futtaim Technologies sales targets

You will be joining an extremely motivated sales team, playing a key role as subject matter expert in state of the art CX spaces

You will be responsible for a wide range of presales activities including - Product presentation and technical deep diving to prospects, customers and partners Conducting and documenting successful PoCs and live demos (Gdemos) (Pureengage, Pureconnect and Purecloud)
Attend Pre-Bid Meetings
Co-ordinate with the customer and the technical team to develop prototypes for proof-of-concept for the client and try ensuring the project for the organization
Organize exhibitions, seminars, workshops etc, addressing RFI RFP RFQ responses in an extensive, formally excellent and timely manner
Presales and RFP RFI processing response management RFP PQQ ITT RFI receipts and analysis
Preparation of solution proposals Capture business software requirements specifications Coordinate with different units for processing RFQ RFI Maintain and update companys service solution portfolio
Analyze customers current product development solution needs and doing a gap analysis Customization and localization of product documentation
Keeping a healthy and positive relationship with key customers and partners, meeting them regularly and keeping them up to date with the latest product releases and new features
Representing Genesys at trade shows and events, also as public speaker
Representing Genesys in the specific market with a high standing and leadership
Your role as Genesys CX Presales is to act as a link between the customers needs and potential solution value Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities And It will involve designing professional high-level solution designs (HLSD) for customer deployments as well as providing all necessary sizing calculations for the deployment to be successful
You will develop and apply best practice principles in the areas of solution consulting presales and be able to engage effectively with executive and middle level management
Taking the strategies to the customer facing units and working towards the goal as a team Anchoring between the clients and project implementation team in fulfilling client needs as per proposal and agreements in time Mentoring the team
Visit the prospective clients to understand their requirements, presentations and discussions
Achieving pre-sales project closures targets for AFT Customer Experience software and services as per business plan
Pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and to promote and maintain the integrity of the AFT principals client relationship
Seek to understand customer requirements through consultative discovery efforts
Using a service design methodology
Uncover gaps in the customer experience (CX)
Work with the customer to co-create solutions to bridge the CX gaps
Bring a unique perspective in matching Genesys solutions to customer requirements
Capable to address the needs of both business and technical influencers
Compiles status reports and ensures that account action items are completed andor escalates to appropriate level of management when needed
Estimate level of involvement in terms of people, process, and technology
Respond to RFI RFP to determine how the solution must be developed, and developing winning executive summaries
Develop, implement, and support custom engineering solutions for complex client engagements
Assist sales teams in developing local partnerships and overall ecosystem for solution offerings
Work with key stakeholders to support and drive solutions within the customer organization
Define, analyze and validate use cases and workflows with key customer stakeholders
Works with project managers and manager, software development to negotiate timelines, identify development risks and align internal expectations
Works with account manager sales team to develop customer relationship and solutions and assist in overall sales process

The Presales Consultant - Genesys will report to the Sales Manager - Digital Transformation, however, channels exists for direct communication with the General Manager - Digital Transformation & other members from the senior leadership team at weekly meetings or as and when required

To be a successful in this role, you should have a bachelors degree or an equivalent qualification in computer science quantitaive fields Minimum of 5 years relevant experience in solution design of Customer Engagement Center Customer Experience platform Previous experience designing Contact Centre solutions Familiar with the Genesys CX enterprise product portfolio (Pureengage, Pureconnect and Purecloud) have a technical understanding of the Genesys CX platform Deep understanding of CX principles, architectures and competitive products, architectures and design

Profile Summary

Type:Company Job

Role:Channel Sales

Industry:Consumer Durables/FMCG, Retailing

Salary:As per Industry Standards

Function:Sales/Business Development

Deadline:23rd Aug 2020

Company Profile

Industry Retail, Shops, Malls (Home Appliance/ Consumer Electronics Dealers, Service Centres)

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