Senior Customer Engagement Executive - 3431684

SAP Labs Pvt Ltd
  • Senior Customer Engagement Executive Jobs in Dubai - 3431684

    SAP Labs Pvt Ltd
  • 5 - 7 Years
  • Dubai (Dubai)
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Job Description

City Dubai, DU, AE

Company SAP

Requisition ID 246816
Work Area Corporate Operations
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives


The Senior Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software The Senior CEE is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management The Senior CEE is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer Most Senior CEEs are field-based and will be assigned to approximately 10-20 customer accounts


Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts
These plans should Increase spend under management, network adoption, transaction volume and trading relationships on the Network
Ensure rapid adoption and enablement of solutions that drive network value for the customer
Expand business process automation across the specific Line of business applications
Increase the customers usage of their contracted cloud applications up to and beyond the entitlements that they have
Track SLA performance and overall customer satisfaction

Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth
Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts
Act as primary escalation point for cloud solutions for those accounts within their portfolio
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities
Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
Manage new account assignment into portfolio


5-7 years of experience in the following areas
Commercial experience including experience developing account management plans and contract negotiation
Line of Business specific experience specific to the LoB that they are being primarily hired into Examples include Supply chain, Finance and Procurement and eBunsiness expertise
Human capital management, recruitment, learning, compensation and talent management expertise
Customer relationship management, sales, sales force automation and sales team management expertise
Financial systems, financial planning and enterprise resource planning expertise


Selling or delivering consulting services
Managing complex customer engagements
Complex Account Management
Multi-lingual depending upon region
Proficiency in Microsoft Office Excel, PowerPoint, Word and Outlook
Bachelor equivalent yes


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical andor mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, Consulting, Supply, SAP, Procurement, Technology, Operations

Profile Summary

Type:Company Job

Role:Cost Accounting/ ICWA

Industry:Software Services, Internet/Dot com/ISP

Salary:As per Industry Standards

Function:Accounting/Tax/Company Secretary/Audit

Deadline:13th Feb 2025

Company Profile

Company:SAP Labs Pvt Ltd
Industry Technology (IT, Telecom, Dot Com etc) (Software Consulting, Software Services Companies)
Company Turnover 10000 - 10000+ Crores
Company Size 10001 - 10001+ Employees

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