Service Advisor | Chrysler Jeep Dodge | Dubai - 3431435

AL-FUTTAIM GROUP
  • Service Advisor | Chrysler Jeep Dodge | Dubai Jobs in Dubai - 3431435

    AL-FUTTAIM GROUP
  • 3 - 6 Years
  • Dubai (Dubai)
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3431435

Job Description

Service Advisor | Chrysler Jeep Dodge | Dubai

Date 02-Mar-2020

Location Dubai, AE

Company Al Futtaim Private Company LLC

Job Requisition ID 53961

No two days are the same at Al-Futtaim, no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees Youll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

Come join us to live well, work better, and be the best

To receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers

KEY ACCOUNTABILITIES

Attend promptly and greet with a smile
Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop
Empathise and clarify customer requests
Ensure adequate number of Repair Order as per the business flow
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time
Ensure providing proper cost estimate and delivery time to Customer
Ensure keeping promised time to customers
Inform customer after work completion and agree pick up time
Clear explanation of the job done and invoice and guide to the cashier
Deliver the vehicle in person
Ensure achievement of given revenue targets
Promotion of value added services
Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
Follow up payments of credit customers and ensure collection within stipulated time
Regularly monitor orders raised by him and ensure timely billing
Conduct post service follow up to ensure customer satisfaction
Technically competent to understand the customer needs and requirements and accordingly raise Service Orders

Job Role Service Advisor will report to the Assistant Service Manager or Service Manager Some of the main challenges are

Plays a crucial role in achieving budgeted service & other sales revenue targets every month
Responsible for the consistent high CSV scores
Demonstrates Customer handling Skills and interpersonal skills
Plays crucial role in obtaining the optimum scores in Principals dealer clinic activities

QUALIFICATIONS, EXPERIENCE, & SKILLS

Minimum Qualifications and Knowledge DAE Diploma in Automobile Mechanical Engineering Age 25 -30 Minimum Experience
At least 3 years of experience as Service Advisor Service cum Consultant in a reputed automotive dealership
Job-Specific Skills Strong analytical, communication and inter-personal skills with administrative competence are critical for this job
You should have good PC Skills MS Office and capable of using dealer management system (DMS) with minimum training

Were here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish

Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application

Profile Summary

Type:Company Job

Role:Recruitment

Industry:Consumer Durables/FMCG, Retailing

Salary:As per Industry Standards

Function:HR/PM/IR/Training

Deadline:13th Feb 2025

Keyskills

talent acquisition

Company Profile

Company:AL-FUTTAIM GROUP
Industry Retail, Shops, Malls (Home Appliance/ Consumer Electronics Dealers, Service Centres)



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