Service Delivery Manager, Customer Experience/CX, MENA - 3431571

SAP Labs Pvt Ltd
  • Service Delivery Manager, Customer Experience/CX, MENA Jobs in Dubai - 3431571

    SAP Labs Pvt Ltd
  • 9 - 12 Years
  • Dubai (Dubai)
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Job Description

City Dubai, DU, AE

Company SAP

Requisition ID 240304
Work Area Sales
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives


Define, position and manage the delivery of our services Success plan, Quality assurance, Experts on Demand, Migration across the customer experience portfolio
Focus on the Middle East Region with strong focus on UAE and KSA
Responsible for the management and co-ordination of both the customer and partner of assigned engagements to ensure successful service delivery
Actively participate in high-level workshops and project setup planning with partnerscustomers for their CX projects
Support escalations of CX projects and design and deliver a service plan to de-escalate
Be the single point of contact for CX services in the region
Ensuring all service revenue and margin opportunities are maximized
Pre and post sales involvement in commercial and contractual negotiations
Working closely with the local Customer Account Management and Channel Management for services and subscriptions

Professional Experience

Customer facing experience
Sound experience in a customer relationship process and tooling
Marketing CRM, Ecommerce Multichannel knowledge
9 years experience in a sales or delivery role
Previous experience in a software product or services company
Willingness to travel regularly in the region
Experience in working in sales bid environments
Sound understanding of technical principles

Required Skills

Very good English language skills (verbal & written), Arabic is an added bonus
Excellent communication skills
Cultural sensitivity and adaptability
Calm and focused under pressure
Achievement orientation, creative thinking and enthusiasm
Very good presentation skills
Strong organizational skills
Self-motivated, ability to pick up things quickly
Sound knowledge in all MS Office tools

Travelling to customer and partner sites within Southern Europe with focus on the middle east region but primarily UAE


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical andor mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Service Manager, ERP, SAP, Manager, Marketing Manager, Customer Service, Technology, Management, Marketing

Profile Summary

Type:Company Job


Industry:Software Services, Internet/Dot com/ISP

Salary:As per Industry Standards

Function:IT Software : Software Products & Services

Deadline:13th Feb 2025


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Company Profile

Company:SAP Labs Pvt Ltd
Industry Technology (IT, Telecom, Dot Com etc) (Software Consulting, Software Services Companies)
Company Turnover 10000 - 10000+ Crores
Company Size 10001 - 10001+ Employees