Walk-In Drive - CSR - Banking Customer Service Exp MANDATORY - 3432336

TEKNIP Manpower Recruitment Services
  • Walk-In Drive - CSR - Banking Customer Service Exp MANDATORY Jobs in Abu Dhabi - 3432336

    TEKNIP Manpower Recruitment Services
  • 1 - 6 Years
  • Abu Dhabi - United Arab Emirates
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Job Description

Walk-In Interview (Customer Service experience in Banking Sector is Mandatory)

Candidates with Customer Service Experience in Banking Sector will only be interviewed

Designation Customer Service Representative (Call Center)
Language Proficiency Fluency in English is mandatory
Salary AED 3,000- to AED 6,000-
Job Location Abu Dhabi

Date of Interview 8th Mar 2020 (Sunday)
Time of Interview 1100 AM till 400 PM
Contact Person Ms Swarnim - Account Manager
Venue Details
Okool Teknip Staffing and Recruitment Solutions
1204, 12th Floor,
Office Towers, Al Muheri Center,
Al Khalidiya, Electra Street, Abu Dhabi, UAE


Job Requirement

- Should be interested working in different shifts(call Center)

- Willing to work on holidays

Job Accountability

Provide excellent customer service by attending to incoming calls within the quality guidelines
Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
Recommend potential products or services to management by collecting customer information and analysing customer needs
Ensure quality of inbound outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
Contribute to the business by generating new prospectsLeads and upselling for all types of FAB products
Maintains customer records by updating customer history through service requestscomplaints and Notes
Maintain confidentiality of the banks customers and data
Ensure the business meets its obligations under the Banks Policies and Standards and under local lawsregulations
Attend to special tasks assigned by team leader and Managers
Demonstrate flexibility in adhering to your plannedscheduled shifts and on call unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Profile Summary

Type:Company Job

Eligibility:Diploma, Secondary School, Any Graduation.

Industry:Banking / Financial Services / Broking

Function:Helpdesk / Customer Service / Telecalling

Deadline:15th Feb 2025

Desired Candidate Profile

Customer Service

Company Profile

Not Mentioned