Welcome Desk Talent (German or Chinese Speaking) - 2295607

Welcome Desk Talent (German or Chinese Speaking) W Hotels
  • Welcome Desk Talent (German or Chinese Speaking) Jobs in Dubai - 2295607

    Welcome Desk Talent (German or Chinese Speaking) W Hotels
  • 2 - 3 Years
  • Dubai - United Arab Emirates
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Job Description

Job SummaryProcess all guest check-ins, check-outs, room assignments, and room changelate check-out requests Secure payment; activatereissue room keys Ensure rates match market codes, document exceptions Verifyadjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports, contingency lists, and credit card authorization reports Supply guests with directions and information Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction Arrange transportation for guestsvisitors Count and secure bank at beginning and end of shift Cash guests checks, process all payment types, vouchers, paid-outs, charges, and provide change Notify Security of any reports of theftFollow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Helpdesk / Customer Service / Telecalling

Deadline:11th Mar 2020

Desired Candidate Profile

Welcome Desk Talent (German or Chinese Speaking)

Company Profile

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